Customer Success Advisor

Job not on LinkedIn

November 6

⛷️ Utah – Remote

Although this job is listed in Utah, this company may be open to hiring remote in other states.

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Vyne Dental®

WebsiteLinkedInAll Job Openings

SaaS • API • B2B

Vyne Dental® is a software company that provides end-to-end dental revenue cycle management and clearinghouse services connecting dental practices, payers, and partner platforms. Its Vyne Trellis platform and API offerings handle claims, attachments, eligibility checks, payments, patient engagement, and practice workflows to accelerate revenue, reduce claim denials, and improve patient communications. The company sells to dental providers, insurance payers, and technology partners and is used by tens of thousands of dental offices nationwide.

201 - 500 employees

☁️ SaaS

🔌 API

🤝 B2B

📋 Description

• The Customer Success Advisor is responsible for building strong consultative relationships with customers and ensuring they are optimizing their products/bundles and receiving the highest return on investment. • The CSA will ensure customers are properly educated and communicated effectively using tech-touch and high-touch activities. • The CSA will build customer loyalty and ensure long-term customer retention by presenting consultative product information, addressing customer issues while getting the right team members involved, and helping the sales team with upsells. • The CSA will reduce attrition, increase customer expansion of product offerings and increase customer referenceability. • Establish consultative and trusted relationships with customers by leveraging Vyne’s product offerings and RCM best practices while guiding them to increased utilization and expansion of Vyne’s products. • Proactively analyze leading churn indicators and ensure tech and high-touch activities are deployed at the right time during the customer journey to increase utilization and reduce attrition. • Identify upsell opportunities by discovering customer’s current needs and processes to drive customer expansion while increasing Monthly Recurring Revenue (MRR). • Build and expand customer relationships while increasing customer referenceability through positive reviews, case studies, testimonials, etc. • Elicit customer feedback and document details and examples of the voice of the customer to be shared with leadership. • Drive and demonstrate the value a customer is receiving in quarterly business reviews. • Proactively pursue opportunities to expand use cases and deliver additional value to grow the assigned book of business. • Communicate with customers to meet short and long-term needs while assessing customer satisfaction and escalate any areas of concern to the appropriate teams. • Document client activity in Vyne’s CRM. • Track and optimize customer retention metrics, including retention, utilization, cSat, NPS, etc.

🎯 Requirements

• Bachelor’s degree with a minimum of 2 years of relevant experience or equivalent experience in customer success, sales, business development, or account management • Strong customer success values and passion for solving problems and improving the customer journey • Strong emotional intelligence and empathy skills to handle stressful situations with professionalism • Analytical and process-oriented skills to prioritize customer touchpoints • Dedication to meeting and exceeding individual targets and team goals • Experience in making data-driven decisions that improve customer satisfaction and increase efficiency • Excellent written, verbal, and interpersonal skills • Salesforce and G Suite product knowledge preferred • Engaging training and coaching skills required • Team player contributing to a positive, uplifting, and supporting work environment • Goal-driven, flexible approach to ongoing changes, coachable, and accountable • Strong problem solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses • High level of integrity and dependability with a strong sense of urgency and results-orientation.

🏖️ Benefits

• None specified