Onboarding Specialist

🕒 June 27

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Wagepoint

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

☁️ SaaS

👥 HR Tech

🤝 B2B

💰 $10M Corporate Round - Wagepoint on 2020-09

SaaS • HR Tech • B2B

Wagepoint is a Canadian payroll software company that provides cloud-based payroll and people-management tools for small businesses and the accountants/bookkeepers who support them. Its platform automates payroll calculations, tax remittances, year-end forms (T4/T4A, ROEs), direct deposit, and compliance with Canadian federal and provincial regulations, and offers employee self‑service via a mobile app. Wagepoint also offers integrations with accounting systems (QuickBooks Online, Xero, FreshBooks), partner programs for accounting professionals, and emphasizes security and human customer support.

📋 Description

• Manage the end-to-end onboarding process for new Wagepoint clients, guiding them from account submission through to a successful first payroll run. • Ensure payroll accounts are configured accurately and in full compliance with Wagepoint policies and government requirements. • Deliver clear, effective training through calls, emails, and online sessions to help clients confidently navigate Wagepoint’s payroll platform. • Track, document, and resolve onboarding issues by collaborating with Sales, Risk, and Support teams to keep clients on track. • Maintain complete and accurate onboarding records, including setup instructions, support notes, and system configurations in internal tools. • Identify pain points and recurring issues in the onboarding journey and recommend improvements to streamline the process and enhance the client experience.

🎯 Requirements

• 1+ year of experience processing Canadian payroll or supporting clients in payroll onboarding, support, or implementation. • Solid understanding of payroll compliance and taxation basics. • Willingness to learn and adapt as payroll legislation, internal processes, and product features change. • Strong communication skills with the ability to explain payroll concepts clearly. • Experience managing KYC/KYB and other compliance documentation. • High attention to detail and strong organizational skills. • Comfortable working in a CRM-driven environment (e.g., HubSpot).

🏖️ Benefits

• Flexible working hours • Professional development opportunities • Remote work options