Technical Support Specialist

Job not on LinkedIn

November 5

🤠 Texas – Remote

Although this job is listed in Texas, this company may be open to hiring remote in other states.

💵 $23 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

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Watts Water Technologies

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Hardware • Energy

Watts Water Technologies is a global leader in designing and manufacturing water technology solutions. The company offers a wide range of products related to plumbing and flow control, water quality and rainwater harvesting, drainage, HVAC, and hot water systems. Watts is committed to sustainability and innovation, providing intelligent solutions such as sensing technology and IoT-connected products to enhance water management and conservation. Their extensive product line includes automatic control valves, gas connection systems, boilers, hydronic heating solutions, and more. Operating with a focus on safety, regulation compliance, and customer service, Watts Water Technologies serves various industrial sectors and is recognized for its commitment to environmental sustainability.

5001 - 10000 employees

Founded 1874

🔧 Hardware

⚡ Energy

📋 Description

• Provide troubleshooting support for conditioning and filtration products across multiple sales channels • Ensure accurate and prompt resolution of issues by phone and email, escalating concerns internally • Assist customers with the installation and setup of residential and commercial equipment • Enter customer orders, process warranty replacements, and provide post-sales order management support • Use CRM and other software tools to document and manage customer needs and concerns • Be a subject matter expert, offering product recommendations and support to both internal and external customers • Collaborate with customer service and technical support teams within Watts • Participate in continuous improvement initiatives to enhance products and processes • Maintain knowledge of factory processes, tools, materials, and equipment • Model Watts' commitment to quality and customer focus while fulfilling your role as a functional team member • Demonstrate respect for coworkers and uphold Watts' business philosophy.

🎯 Requirements

• An associate degree or higher is preferred • Experience with residential and commercial water filtration and conditioning systems is required • Master Water Specialist certification is highly desirable • Technical and mechanical experience with resolving product performance issues • Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and transparency • Punctuality and dependability • Ability to be flexible and adapt to changing work priorities and stressful conditions • Adherence to all personnel policies, procedures, and standards of process as implemented by Watts • Maintain productive and collaborative relationships with other Watts employees • Adherence to Watts’ seven cultural beliefs: Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take Action.

🏖️ Benefits

• Competitive compensation based on your skills, qualifications and experience • Comprehensive medical and dental coverage, retirement benefits • Family building benefits, including paid maternity/paternity leave • 10 paid holidays and Paid Time Off • Continued professional development opportunities and educational reimbursement • Additional perks such as fitness reimbursements and employee discount programs