Engagement Manager

🕒 July 27

🇦🇺 Australia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 39%

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wawa fertility

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

wawa fertility is the Operating System to run and grow your fertility clinic. We enable fertility clinics to run their entire practice in one system by connecting everything from patient management to EMR, lab, cryo storage management, payments and RCM in one platform. No more manual transfer of data from one system to another. No more scanning papers. No more fragmented patient communication. The result is a modern end-to-end system that: 1. Saves hours of admin time per IVF cycle 2. Improves the experience and outcomes for fertility patients 3. Improves billing and collection rates for clinics Leading fertility clinics across 13 countries already trust wawa fertility OS to support their operations and improve their patient journey. Learn more about wawa fertility OS on www. wawafertility.

📋 Description

• Own the full clinic lifecycle — from the moment a contract is signed to long-term growth and retention. • Own the end-to-end customer journey across onboarding, implementation, adoption, retention, and expansion acting as the primary post-sale partner for your clinics. • Lead structured onboarding and implementation programmes coordinating Product, Engineering, and Support to drive clear milestones, manage risk, and ensure clinics achieve early value and go-live on time. • Proactively drive product adoption and workflow integration and develop success plans aligned to each clinic’s objectives and delivering enablement, guidance, and best practice recommendations. • Monitor customer health and engagement signals, act early to mitigate churn risk, and identify expansion opportunities. • Partner with clinics to unlock additional value from the platform over time. • Translate customer feedback into actionable insights, partner closely with Product and Engineering on improvements, and contribute to evolving our engagement playbooks and scalable processes.

🎯 Requirements

• 3+ years in a B2B SaaS Customer Success / Engagement Manager role, or in operational/transformation consulting focused on technology implementation with a proven delivery track record. • Strong programme and project management capability: you can hold a complex, multi-workstream implementation together without dropping threads. • Experience managing complex stakeholder environments: clinical, operational, and executive audiences don’t faze you; you adapt your approach and build trust at every level. • Commercially aware with a focus on retention and growth: you understand how your work connects to revenue and you’re energised by driving measurable outcomes. • Strong ownership mindset and structured thinking: transparent, direct, and comfortable with ambiguity. You say what you mean and mean what you say. • Bonus points for experience in healthcare, health tech, or regulated environments, or, familiarity with SaaS adoption frameworks and customer health models.

🏖️ Benefits

• Mission-Driven Work Help solve the global fertility crisis. Every clinic you onboard makes care more accessible for families worldwide. • Generous Rewards Competitive base salary plus a quarterly variable component tied to clinic growth and adoption. Real equity, real upside. • Ownership & Impact No red tape, no waiting for permission. You own your clinics end-to-end — with direct impact on customer success and company growth. • Growth & Learning Build skills across implementation, account management, and commercial strategy. Shape processes from the ground up as we scale. • Early Team Magic Join an early, high-performing team. Help set the standards for how we engage with customers for years to come. • Hybrid & Flexible 3 days a week at our Paddington office with flexibility built in. Lunch provided on office days. We trust you to do great work wherever you are.