IT Supporter – m/w/d

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🕒 June 2

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WBS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

A WBS é uma empresa baiana, fundada em julho de 1998, por quatro ex-funcionários da Promon Engenharia - o engenheiro mecânico Alberto Carvalho, o químico industrial Rivaldo Bôto, o engenheiro civil Rubens Frahia Bustani e o administrador de empresas André Luiz Perrone de Oliveira.

📋 Description

• Point of contact for various target groups and a wide range of IT topics • Receive, process and resolve incoming support requests and tickets • Classify and prioritize support requests for efficient handling • Ensure the fastest possible restoration of PC workstation functionality in the event of faults • Provide competent support and advice to users on IT-related questions and challenges • Perform troubleshooting and systematic error analysis • Carefully document all actions taken and support activities

🎯 Requirements

• Successfully completed training in IT specialist fields (Fachinformatik) or equivalent qualification • Solid and broad IT expertise • Good hardware and software knowledge • Independent, structured and solution-oriented way of working with a high level of personal responsibility • Quick grasp of new topics, strong communication skills and a hands-on mentality • Ability to work in a team and willingness to cooperate • Very good German language skills, written and spoken • Experience working with ticketing systems (e.g., OTOBO)

🏖️ Benefits

• No specific benefits listed