Engagement Manager

🔥 13 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Weekday (YC W21)

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

💼 Consulting

👥 HR Tech

☁️ SaaS

Consulting • HR Tech • SaaS

Weekday is a modern recruitment platform that combines AI technologies with a vast database of potential candidates, aiming to streamline the hiring process for companies in India. They offer various services, including a proactive outreach approach that helps employers connect with top talent, as well as tools for candidates to easily apply for jobs. Weekday's emphasis on candidate engagement through multiple channels, including email, WhatsApp, and phone calls, sets it apart in the competitive landscape of recruitment agencies.

📋 Description

• Build and maintain trusted relationships with senior client stakeholders, including Directors, VPs, and C-suite leaders • Act as the primary point of contact for strategic accounts and understand client objectives, challenges, and future requirements • Identify opportunities for account expansion, team extensions, new solutions, scope enhancements, and renewals • Convert client needs into actionable opportunities, SOWs, and commercial discussions • Identify account risks and develop strategies to improve retention and long-term client value • Maintain visibility into project milestones, SLAs, quality, budgets, risks, and delivery performance • Partner with Project Managers and Technical Leads to keep projects on track and address delivery issues proactively • Review project health and distinguish genuine delivery progress from emerging risks requiring intervention • Ensure commitments are met and maintain strong delivery standards across engagements • Monitor account-level margin, utilization, resource allocation, revenue, and budget health • Support contract renewals, pricing discussions, scope negotiations, and commercial adjustments • Contribute to SOW development and ensure proposed engagements are commercially viable and operationally sustainable • Balance client expectations with business profitability and long-term relationship value • Develop deep understanding of the client's business, technology environment, and organizational priorities • Identify emerging requirements and opportunities across business units and stakeholders • Lead conversations around additional services, technology solutions, and engagement expansions • Build relationships beyond the immediate project team to develop broader account penetration • Serve as trusted advisor and escalation point for senior client stakeholders • Lead QBRs, MBRs, governance meetings, and executive reviews • Communicate project performance, business outcomes, risks, opportunities, and recommendations clearly • Translate technical concepts across Cloud, DevOps, AI, and custom software into measurable business outcomes

🎯 Requirements

• 10+ years of overall experience, with strong career progression through roles such as Project Manager → Senior Project Manager / Delivery Lead → Engagement Manager or equivalent • Proven ownership of project delivery, including milestones, budgets, quality, risks, and client outcomes • Demonstrated ability to grow client relationships from delivery partnerships into trusted-advisor relationships • Experience identifying and supporting expansion opportunities, SOWs, scope extensions, and renewals • Experience managing senior client relationships at Director/VP level • Strong understanding of margin, utilization, resource planning, and project financials • Excellent communication, presentation, negotiation, and stakeholder-management skills • Ability to influence technical and non-technical stakeholders, including senior executives • Strong commercial mindset combined with a delivery-oriented background • Experience delivering Cloud, DevOps, AI, or custom software projects (good to have) • Experience with Salesforce or similar SaaS/professional services environments (good to have) • Direct experience negotiating MSAs and leading contract renewals (good to have) • Experience establishing and managing QBR/MBR governance frameworks (good to have) • Exposure to enterprise technology consulting and managed services engagements (good to have) • Must-have skills: Account Management, Project Delivery, Client Relationship Management, Strategic Account Growth • Good-to-have skills: Project Management, Margin Management, Utilization Management, Contract Negotiation, SOW Management