Technical Support Specialist

🔥 0 minutes ago

🇮🇳 India – Remote

💵 ₹200k - ₹600k / year

⏰ Full Time

🟢 Junior

💻 IT Support

🚫👨‍🎓 No degree required

👻 Ghost score 20%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Weekday (YC W21)

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

💼 Consulting

👥 HR Tech

☁️ SaaS

Consulting • HR Tech • SaaS

Weekday is a modern recruitment platform that combines AI technologies with a vast database of potential candidates, aiming to streamline the hiring process for companies in India. They offer various services, including a proactive outreach approach that helps employers connect with top talent, as well as tools for candidates to easily apply for jobs. Weekday's emphasis on candidate engagement through multiple channels, including email, WhatsApp, and phone calls, sets it apart in the competitive landscape of recruitment agencies.

📋 Description

• Provide frontline technical support through email, web forms, Slack, and other customer communication channels • Resolve issues related to account access, setup, identity, billing, plans, DNS, SSL, custom domains, builds, deployments, redirects, site configuration, netlify.toml or similar configurations, form submissions, and self-service plan changes • Diagnose technical issues using logs, documentation, troubleshooting tools, and available resources • Read and interpret build logs, error messages, and basic technical configurations • Use AI-assisted triage and automation tools to improve ticket classification, routing, diagnostics, and resolution workflows • Escalate complex issues to senior technical teams with complete context • Document troubleshooting steps, findings, error details, customer environments, and escalation information • Identify recurring customer issues and recommend improvements to documentation, workflows, and product experiences • Create and maintain internal support documentation, troubleshooting guides, and operational playbooks • Contribute to support operations across security, IT, compliance, and customer experience • Participate in global support coverage and collaborate across regions and time zones • Manage a potentially high volume of support requests while maintaining high-quality customer communication • Continuously improve support processes, self-service resources, and customer-facing experiences

🎯 Requirements

• 1+ years of experience in a customer-facing role, preferably within SaaS, developer tools, technology, or a technical environment • Excellent written communication skills • Foundational understanding of HTML, CSS, and JavaScript • Familiarity with Git workflows, including branching, commits, pull requests, and basic version-control concepts • Ability to read and understand build logs, error messages, and deployment issues • Good understanding of DNS concepts and record types, including A, CNAME, TXT, and MX records • Exposure to at least one modern web framework such as React, Next.js, Astro, Vue, Nuxt, or SvelteKit • Genuine interest in modern web technologies and developer platforms • Strong troubleshooting and problem-solving ability • Excellent attention to detail while handling multiple support requests and competing priorities • Strong documentation habits and ability to capture technical information accurately • Comfortable using AI-assisted tools to support investigation, triage, and workflow improvement • Coachable, open to feedback, and committed to continuous learning • Ability to recognise limitations, escalate appropriately, and provide sufficient technical context for efficient resolution • Familiarity with ticketing or customer-support systems is an advantage