Commercial Secretary – Social Seller for a Gynecology and Obstetrics Clinic

Job not on LinkedIn

🔥 16 hours ago

🇧🇷 Brazil – Remote

💵 R$2.8k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

👨‍💼 Executive Assistant

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Wee.mais

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2024

🏥 Healthcare

💼 Consulting

🎯 Recruiter

Healthcare • Consulting • Recruitment

Wee. mais is a Brazilian recruitment and training company specialized in the healthcare sector. It connects and places qualified health professionals—such as secretaries, technicians and nurses—with clinics, hospitals and medical practices across Brazil, and provides tailored training and selection services to align staff with each client's purpose and operational needs. Part of Grupo R+, with experience supporting medical management and clinic staffing, Wee. mais offers secure, agile hiring and workforce development so healthcare managers can focus on patient care.

📋 Description

• Provide patient support through the clinic’s communication channels, primarily WhatsApp and telephone. • Make initial contact with patients interested in the physician’s services and consultations. • Conduct interactions in a welcoming, empathetic, and personalized manner. • Identify patients’ needs and present the services and consultations offered by the physician. • Schedule, confirm, reschedule, and organize consultations. • Follow up with patients who have expressed interest but have not yet scheduled an appointment. • Conduct strategic follow-ups to re-engage contacts and convert them into scheduled appointments. • Maintain relationships with patients, ensuring attentive support throughout their care journey. • Make return calls and conduct follow-ups in accordance with the clinic’s established protocols. • Identify opportunities to improve the patient experience and the sales process. • Keep patient interaction records up to date and organized in the systems used by the clinic. • Organize and monitor requests received through communication channels, ensuring that no patient is left without a response. • Refer clinical questions and matters related to medical decisions to the responsible healthcare professional, without providing clinical guidance independently. • Maintain confidentiality regarding patient information and clinic data. • Work collaboratively with the team to ensure efficient, organized service aligned with the physician’s professional positioning.

🎯 Requirements

• High school diploma. • Previous experience in the healthcare sector. • Strong verbal and written communication skills. • Excellent organization and attention to detail. • Ability to manage multiple demands simultaneously. • Commitment, reliability, and autonomy when working remotely. • Professional maturity, empathy, and discretion when interacting with patients. • Proficiency with digital tools, WhatsApp, and patient support management systems. • Preferred: Previous experience in medical clinics. • Preferred: Knowledge of patient service routines in clinics and medical offices. • Preferred: Experience scheduling and converting consultations. • Preferred: Experience with CRM systems, customer service platforms, and lead organization. • Preferred: Knowledge of consultative sales and patient relationship techniques. • Preferred: Experience with follow-up processes and contact re-engagement. • Business hours, Monday through Friday.

🏖️ Benefits

• Performance-based bonus after the probationary period.

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