Customer Care Advocate I

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WellDyne

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1990

🏥 Healthcare

💊 Pharmaceuticals

⚕️ Healthcare Insurance

Healthcare • Pharmaceuticals • Healthcare Insurance

WellDyne is a pharmacy benefit management (PBM) company that provides specialty pharmacy services, prescription discount solutions, utilization management, mail-order and central fill pharmacy operations, and outsourced pharmacy solutions. The company emphasizes clinical programs, adherence initiatives, data analytics, and personalized engagement to reduce drug costs and improve outcomes, particularly for high-cost specialty medications. With about 25 years of experience and locations in Lakeland, FL and Centennial, CO, WellDyne positions itself as an alternative to traditional PBM models by offering flexible plan design, dedicated account management, and industry-focused clinical expertise.

📋 Description

• Respond in a prompt, professional and courteous manner to customers’ questions regarding pharmacy benefits or placement and/or the status of an Rx order • Provide customer support, referring complex issues or questions to appropriate support staff as needed • Use multiple systems to access customer records, provide benefits information, process prescription orders and provide the status of prescriptions or orders. • Follow all processes and procedures • Handle difficult situations professionally • Other tasks as assigned

🎯 Requirements

• High School Diploma or equivalent; post High School or specialized training a plus • 1 year experience in healthcare customer service; call center environment is a plus • Proficiency in computer systems and navigating multiple applications • Excellent verbal and written communication and customer empathy skills • Ability to handle high call volumes and meet performance requirements

🏖️ Benefits

• Health insurance • Employee assistance program • Paid time off • Flexible work arrangements • Professional development opportunities