Customer Success Manager

🔥 13 hours ago

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WellHive

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2017

⚕️ Healthcare Insurance

💳 Fintech

☁️ SaaS

Healthcare Insurance • Fintech • SaaS

WellHive is the first and only platform designed to address the challenges of navigating patient care across both system and organizational boundaries, bridging together commercial and federal healthcare. WellHive combines a patient-first mentality with modern, adaptable technology to transform the healthcare experience by offering comprehensive scheduling solutions that facilitate better access to care for patients. Their innovative services include referral-based scheduling, access centers, and patient self-scheduling technology, all aimed at improving patient engagement and reducing administrative burdens in healthcare systems.

📋 Description

• Manage a portfolio of customer accounts, owning adoption outcomes and customer health across each one • Build and maintain relationships with key stakeholders including site leadership, schedulers, and program leads • Drive platform adoption by working with end users to integrate WellHive into their daily workflows • Monitor account health, identify risks early, and lead intervention efforts when issues arise • Partner with internal teams to address customer needs and surface insights from the field • Communicate progress and trajectory to customers and internal stakeholders through structured reporting • Serve as a platform expert for customers, helping them get the most value from WellHive

🎯 Requirements

• 3+ years in Customer Success, Account Management, or a comparable customer-facing role at a software or technology company • Track record of driving measurable customer outcomes • Strong relationship-building and stakeholder management skills • Comfort working with data and translating it into customer-facing insights • Excellent written and verbal communication skills • Ability to work in complex, multi-stakeholder environments