Project Coordinator – Community Experience

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Welo Global

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

Welo Global is a multilingual content, data, and AI solutions company that provides enterprise-focused localization, regulated translation, and AI training data through a family of brands (including Welocalize, Park IP, Welo Life Sciences, Welo Data, and Adapt). It combines domain expertise, proprietary AI tools (e. g. , the Opal suite), governed global workforces, and compliance certifications to support use cases across global marketing, intellectual property and legal translations, life sciences regulatory and clinical documentation, and AI model development. The company emphasizes scalable, AI-enabled platforms and workflows to deliver high-quality multilingual content and structured datasets in 300+ languages for corporate clients.

📋 Description

• Serve as primary point of contact for rater support: answer tickets, triage issues, and resolve inquiries within SLAs via Zendesk and Slack. • Monitor and promote rater well-being by identifying pain points, escalating risks, and coordinating solutions with Operations and IT teams. • Draft, schedule, and send community emails and updates (e.g., via Mailchimp), including segmentation, templates, and basic performance tracking. • Troubleshoot product/platform issues and provide clear, reproducible details to technical teams; manage escalations and follow-through to resolution. • Manage account access workflows: provisioning/deprovisioning, password resets (PW reset), and permissions across community platforms. • Process and validate data using spreadsheets; perform data hygiene, reconciliation, and cross-checks across multiple reports/systems. • Build and maintain support macros and templates in Zendesk; continuously refine to reduce handle time and improve consistency. • Maintain, update, and enforce SOPs, program rules, guidelines, and knowledge base/FAQ content; ensure changes are versioned and communicated.

🎯 Requirements

• 1+ years in community operations, support, costumer service, or similar role, ideally serving a large global user/vendor community. • Demonstrated experience with ticketing systems (preferably Zendesk) and real-time collaboration tools (e.g., Slack, Teams etc). • Strong command of written and spoken English (upper-intermediate to advanced level). • Experience with Google Sheets or Microsoft Excel for data preparation and analysis, including data cleaning, lookups (VLOOKUP/XLOOKUP), filters, pivot tables, and basic charting. • Proven ability to process, reconcile, and validate data across multiple reports/systems with high attention to detail. • Experience drafting and sending community emails or newsletters; familiarity with list management and basic email metrics (Mailchimp is a plus). • Comfortable troubleshooting user/platform issues and documenting clear reproduction steps for technical teams.

🏖️ Benefits

• Unspecified