Client Onboarding Specialist

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WeTravel

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

📦 Logistics

✈️ Travel

💰 $27M Series B on 2022-10

Consulting • Logistics • Travel

WeTravel is a comprehensive booking and payments platform designed specifically for multi-day and group travel businesses. It enables over 5,000 travel companies to accept payments instantly, manage bookings efficiently, and facilitate global supplier transfers. The platform offers tools for creating stunning trip pages, payment processing with low fees, and easy booking management to enhance the customer journey and streamline operations for travel advisors and agencies.

📋 Description

• Collaborate closely with Sales, Account Management, Product, and our customers. • Help clients get started by migrating important content like reservation details, photos, pricing information, tour descriptions, and more. • Provide personalized trainings to ensure every new customer feels confident using the WeTravel platform. • Partner with sales teams to set them and our customers up for success. • Find possible pain points and/or red flags and address them before they actually happen. • Build trips, migrate participants, and deliver training directly to customers. • Manage multiple projects at the same time and ensure none are forgotten.

🎯 Requirements

• Are fluent in English (bonus points for other languages, especially Spanish!) • Are passionate about educating customers and colleagues, performance improvement, and commercial success. • Are organized, proactive, and comfortable working independently in a remote environment. • Are comfortable being in a customer facing role + tasks that require attention to detail. • Have great project management skills, juggling multiple projects at the same time and managing multiple stakeholders (and their expectations!) • Enjoy doing onsite visits to clients and helping them get set up for success! • Bonus points if you have experience in travel tech or SMB-focused SaaS. • Are familiar with HubSpot, Slack, Confluence, Loom. • Have a teaching background, or Onboarding, Customer Success, Account Management, or Implementation roles. • Have experience designing and implementing best practices and processes.

🏖️ Benefits

• Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self. • Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments. • Work From Anywhere perk provides eligible employees with up to four weeks per calendar year to work temporarily from another approved location. • Extensive paid family leave. • Three paid volunteer days per year — take time to give back to causes you care about, on us. • 2-week cross-functional onboarding program. • Cutting-edge equipment and tools to set you up for success.