Payment Operations Specialist

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WeTravel

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🛍️ eCommerce

☁️ SaaS

💰 $27M Series B on 2022-10

Travel • eCommerce • SaaS

WeTravel is a comprehensive booking and payments platform designed specifically for multi-day and group travel businesses. It enables over 5,000 travel companies to accept payments instantly, manage bookings efficiently, and facilitate global supplier transfers. The platform offers tools for creating stunning trip pages, payment processing with low fees, and easy booking management to enhance the customer journey and streamline operations for travel advisors and agencies.

📋 Description

• Reviewing payment transactions, identifying risk, and working directly with customers and internal teams (Finance, Risk, Compliance, Product) to resolve issues. • Expect shifting priorities, some ambiguity, and the occasional weekend shift as part of team coverage. • Monitoring transaction activity across platforms like Stripe and Airwallex to spot unusual patterns or anomalies. • Investigating and documenting fraud or suspicious card and bank activity, escalating to Risk and Compliance as needed. • Resolving payment and operational issues directly with customers via email, phone, or video calls. • Partnering with Finance, Risk, Compliance, Product, and Legal teams on complex cases and daily operations. • Contributing to ad-hoc operational projects as priorities shift and the business evolves. • Identifying opportunities to improve and streamline manual workflows.

🎯 Requirements

• Have 2-4 years of experience in an analytical, support, or operations role with a customer-facing component—including handling sensitive or complex issues over email, phone, or video • Are comfortable with ambiguity and taking on responsibilities beyond a narrowly defined job scope • Have strong analytical and problem-solving skills, with the ability to assess risk and make sound judgment calls • Are fluent in English and Spanish with excellent written and verbal communication • Are open to occasional weekend hours to support team coverage • Have some familiarity with payment operations—things like refunds, disputes, KYC, or reconciliations • Enjoy working cross-functionally and contributing to process improvements • (Bonus) Have experience with payment providers like Stripe, Airwallex, or Adyen, and/or speak Spanish

🏖️ Benefits

• Generous "Time to Recharge" policy — enjoy unlimited paid time off to rest, recharge, and show up as your best self. • Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments. • Work remotely for a maximum of 4 weeks per calendar year. • Extensive paid family leave. • Three paid volunteer days per year — take time to give back to causes you care about, on us. • 2-week cross-functional onboarding program. • Cutting-edge equipment and tools to set you up for success. Coverage for certain work-from-home (WFH) equipment. • Join an international, travel-loving team with a passion for adventure and innovation.