Customer Success Manager – AI & Prompt Specialist

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🕒 April 14

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WEYA

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2009

⚡ Energy

🏗️ Construction

Energy • Construction

WEYA is a company that designs and delivers complete installations powered by renewable energy for heat and electricity production. Their projects focus on sustainable design, innovation, and intelligent, efficient control. With more than 50 references in a few years, WEYA is structured to provide long-term support for clients and implement renewable energy systems.

📋 Description

• Write, test, and iterate on prompts for voice and chat AI agents across BFSI use cases, collections, onboarding, KYC, support. • Build reusable conversation frameworks that are accurate, compliant, and on-brand for each client context. • Continuously refine tone, intent handling, and edge case coverage. Catch hallucinations before clients do. • Maintain a library of tested prompt patterns and conversation flows across use cases. • Own the post-sales relationship for enterprise clients from kickoff through ongoing success. • Understand client workflows, CX goals, and success metrics, becoming their trusted AI advisor. • Drive smooth deployment and high adoption of AI agents. Lead training sessions and go-live support. • Define and track KPIs that matter: resolution rate, CSAT, containment rate, escalation rate, and business outcomes per client. • Analyze interaction data and client feedback systematically to identify gaps and prioritize improvements. • Translate client needs and pain points into clear product requirements for engineering teams.

🎯 Requirements

• 2-4 years in Customer Success, Prompt Engineering, Business Analysis, QA, or a hybrid of these • Strong proficiency in regional languages, especially Tamil/Telugu/Kannada, with the ability to design and evaluate AI conversations in these languages. • Hands-on experience with LLM prompting, you understand how models behave, not just how to use them • Strong grasp of BFSI workflows: collections, lending, KYC, support, onboarding • Comfortable owning client relationships end-to-end, from kickoff to quarterly business reviews. • Analytical mindset: you read interaction logs, interpret metrics, and prioritise improvements systematically. • Clear, empathetic communicator, with clients and internal teams alike • High ownership, startup mindset. You do what it takes, and you ask for help when needed. • Startup-ready: comfortable with ambiguity and excited by the pace of a fast-moving team. • Multilingual proficiency is a plus.

🏖️ Benefits

• Real-world impact -> AI used by actual banks & fintechs today • Full ownership -> Client + product surface - not a support queue • Cutting edge -> LLMs + voice AI + BFSI in one role • Career growth -> Build skills across AI, CX, and enterprise sales