Support Specialist L1

🔥 3 hours ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Wildix

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2005

📡 Telecommunications

☁️ SaaS

🏢 Enterprise

Telecommunications • SaaS • Enterprise

Wildix is a leading provider of unified communications solutions leveraging cloud technology to enhance business communication and collaboration. Their platform integrates various features such as video conferencing, messaging, webinars, and VoIP services, all designed to drive sales and improve operational efficiency. With a strong focus on security and user-friendly interfaces, Wildix aims to streamline communication processes for enterprises worldwide.

📋 Description

• Act as the first point of contact for partner technical requests — make sure each is understood, prioritized and handled professionally • Take ownership of requests end-to-end and proactively resolve issues that arise — handle first-line cases directly and route the rest to the right team, following them through to resolution • Run first-line checks — review logs and traces to pinpoint where an issue sits • Assist with service configuration and provisioning — guide partners and validate the information needed for accuracy • Work with internal systems and external vendor portals, keeping data accurate and requests moving • Provide timely status updates and respond to partner inquiries in a professional, efficient manner • Identify and escalate recurring issues to ensure prompt resolution • Collaborate with cross-functional teams to resolve more complex cases • Maintain and update documentation, guidelines and best practices

🎯 Requirements

• Minimum 1 year of experience in customer or technical support • Comfortable with CRM / ticketing tools • Basic troubleshooting and an analytical mindset — able to read logs/data and localize a problem • Experience coordinating with third parties, vendors or other teams • Strong communication and interpersonal skills • Excellent attention to detail and problem-solving abilities • Ability to prioritize tasks and work in a fast-paced environment • Ability to work both independently and as part of a team • A fast learner, comfortable picking up a new technical domain • Fluent English (written and spoken).

🏖️ Benefits

• Generous Time Off – Take the breaks you need to relax, recharge, and come back inspired. • Top-Tier Tech – Love Mac? So do we! We equip our team with the best tools for success. • Career Growth & Development – Access to programs and events to keep you at the top of your game. • Well-being Support – We offer access to psychology sessions to support your mental and emotional health.