Customer Success Manager

🔥 12 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $43.8k - $63.3k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

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Wiley

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📚 Education

🔬 Science

Education • Science

Wiley is a global publishing and information services company that connects researchers, educators, students, and professionals through scholarly journals, books, digital content, and learning platforms. It operates Wiley Online Library with thousands of journals, reference works, and books, provides textbooks and courseware (including rental and digital access), and offers publishing, research support, and AI-enabled tools and services for academic institutions, R&D teams, societies, and corporations. Wiley advances research discovery and professional learning by combining trusted content with technology platforms, licensing, and development services.

📋 Description

• Support faculty in implementing and integrating Wiley’s digital solutions into their courses. • Assist in course setup, training delivery, and fulfillment activities. • Monitor course usage and trends to identify opportunities for retention and expansion. • Collaborate with DLE/AM to review account status and support retention strategies. • Participate in pilot programs by providing follow-up, platform support, and survey coordination. • Conduct re-training sessions with key customers to ensure effective platform use. • Provide basic integration support for LMS/LTI implementations. • Maintain accurate account and adoption data in Salesforce (SFDC). • Review vendor reports and follow up with bookstores or instructors to confirm IA adoption details. • Promote new features and functionality to enhance customer experience. • Communicate clearly with customers to ensure understanding of product/service value.

🎯 Requirements

• Undergraduate degree • 1–3 years of relevant experience in customer service, sales support, or technical product support • Ability to present effectively in group and one-on-one settings • Experience supporting digital platforms and training users • Self-starter with strong listening and execution skills • Basic understanding of customer success and retention strategies

🏖️ Benefits

• meeting-free Friday afternoons allowing more time for heads down work and professional development • a wide range of opportunities to foster community, learn, and grow • commitments to fair, transparent pay and competitive compensation • comprehensive benefits package