Customer Success, Account Manager – AI Agents

🔥 0 minutes ago

🇲🇾 Malaysia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wing Assistant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $2.1M Seed Round on 2022-03

Consulting • Marketing • Logistics

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Own a book of customers and monitor live, blocked, broken, unresolved, at-risk, and growth-opportunity items • Act quickly on customer questions, open items, implementation blockers, engineering escalations, and commercial conversations • Take customers live by understanding workflows, configuring AI agents, connecting systems, and testing end to end • Configure AI agents using prompts, flows, transfer and escalation rules, and other product settings • Troubleshoot configuration issues, reproduce problems, inspect configurations, and fix issues independently • Provide engineering with reproduction steps, customer impact, and urgency when escalating • Personally verify solutions before informing customers of fixes • Conduct onboarding, troubleshooting, and expansion calls • Identify churn risks and protect revenue • Identify additional workflows or processes that Central can automate to grow accounts • Provide product feedback on recurring problems • Create playbooks and templates from recurring problems • Communicate customer needs to the product team and help shape future service iterations

🎯 Requirements

• 2+ years in a customer-facing B2B software role • Experience managing customer accounts independently • Excellent spoken and written English • Experience configuring software independently • Strong technical comfort to troubleshoot configuration issues • Extremely strong follow-through • Organized to track the status of all important accounts • Experience with retention, renewal, and expansion conversations • Genuine curiosity about AI and its applications in business • Able to work US business hours consistently • Background in workflow builders or no-code tools • Familiarity with APIs or third-party integrations • Experience with telephony systems like Twilio or RingCentral • Knowledge of healthcare operations or EHR systems • Startup experience with changing priorities • Experience with retention or upsell targets • Experience building or automating projects using AI

🏖️ Benefits

• Fully remote work environment • Opportunity to work with cutting-edge AI technology • Professional development and growth opportunities • Collaborative and dynamic company culture • Exposure to diverse customer workflows and industry challenges • Contribute directly to product development based on customer feedback