Technical Account Manager

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Wing Assistant

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📣 Marketing

📦 Logistics

💰 $2.1M Seed Round on 2022-03

Consulting • Marketing • Logistics

Wing Assistant is a company specializing in providing virtual assistant services to businesses worldwide. The company offers a wide range of services including general virtual assistant work, executive assistance, customer service, bookkeeping, and digital marketing. Wing Assistant aims to enhance productivity for startups and enterprise teams by delegating tasks to dedicated virtual assistants, reducing operational load, and enabling businesses to focus on core activities. Their services are accessible via a subscription model, providing flexible and cost-effective solutions compared to traditional hiring methods. Clients benefit from a dedicated assistant model where the assistant works solely for their business, gaining a deeper understanding of their processes over time.

📋 Description

• Accurately onboard clients into the company platform. • Monitor assigned client accounts and optimize account performance through budget, bid, segmentation, and ROI improvements. • Prepare and conduct regular client trend and performance reviews. • Resolve technical, product, and account-related issues in a timely manner. • Document all client interactions and account activities accurately in HubSpot. • Recommend product improvements and appropriate solutions based on client needs. • Collaborate with internal teams to improve client retention and overall account performance. • Analyze account performance data to identify opportunities for optimization and growth. • Proactively identify potential account risks and recommend solutions before issues arise. • Support customer retention, revenue growth, and upsell initiatives.

🎯 Requirements

• Strong analytical skills with experience using Microsoft Excel and other Microsoft Office applications • Excellent customer service and account management skills • Strong verbal and written English communication skills • High attention to detail and ability to identify issues proactively • Ability to work independently with minimal supervision after training • Strong problem-solving and critical thinking skills • Adaptable and comfortable working in a fast-paced environment • Experience with HubSpot is an advantage • SQL experience is a plus

🏖️ Benefits

• Performance Incentives • Job Security and Stability • Paid Training • Inclusive Culture • Upskilling Opportunities • 100% Work-From-Home • Exceptionally Supportive Team • Opportunities for Career Growth • Fun Work Environment • Holiday & Overtime Pay