Sales Contact Centre Manager

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Wingman Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🤝 B2B

🎯 Recruiter

🏠 Real Estate

B2B • Recruitment • Real Estate

Wingman Group is an Australia & New Zealand offshore staffing and operational support provider that connects degree-qualified remote professionals (primarily in the Philippines) with businesses to handle administrative, compliance, back-office, marketing, data, and cybersecurity functions. They specialize in embedding remote teams into real estate, mortgage broking, financial services, buyers agency, and property management operations to help firms scale, improve efficiency, and reclaim time. Wingman also offers process design, recruitment, training, onboarding, and ongoing account management to ensure secure, high-performing offshore support.

📋 Description

• Lead, coach, and develop a high-performing sales contact centre team • Drive sales performance by improving conversion rates, productivity, and revenue • Monitor daily, weekly, and monthly KPIs and provide performance insights • Conduct call monitoring, quality assurance, and coaching sessions • Develop and improve sales scripts, scorecards, and QA frameworks • Manage team occupancy, adherence, scheduling, and workforce productivity • Collaborate with operational managers to resolve customer and booking escalations • Improve CRM hygiene, lead management, dialer strategies, and sales processes • Deliver regular reporting and recommendations to senior leadership • Foster a culture of accountability, continuous improvement, and high performance

🎯 Requirements

• Proven experience managing a sales contact centre or call centre team • Experience leading inbound and/or outbound sales teams • Demonstrated success in achieving sales and revenue targets • Experience coaching and developing sales representatives through QA and performance management • Experience building or scaling sales operations, processes, and reporting • Strong analytical skills with experience managing KPIs and performance dashboards • Excellent leadership, communication, and stakeholder management skills • Excellent written and spoken English. • Australian market experience (Preferred) • Automotive, finance, subscription, or similar sales industry experience (Preferred) • Experience working with offshore and onshore teams (Preferred)

🏖️ Benefits

• Fully remote position • Competitive salary plus performance incentives • 20 Paid Time Off • Referral Bonus – 70 AUD per successful referral to the Wingman platform • Annual Trip – connect with the broader Wingman community in person • Dedicated Support Contact (CSM) • Access to a Network – collaborate with fellow contractors and onshore specialists • Opportunities to Upskill – optional sessions, peer learning, and developmental pathways • More Work, More Opportunity – potential for additional contracts • High-Impact Projects – work alongside top-tier Australian partners • Flexibility First – deliver your work in your way • HR, Tax, and setup guidance available