System Administrator – Level 2

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Wingman Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Wingman Group is an Australia & New Zealand offshore staffing and operational support provider that connects degree-qualified remote professionals (primarily in the Philippines) with businesses to handle administrative, compliance, back-office, marketing, data, and cybersecurity functions. They specialize in embedding remote teams into real estate, mortgage broking, financial services, buyers agency, and property management operations to help firms scale, improve efficiency, and reclaim time. Wingman also offers process design, recruitment, training, onboarding, and ongoing account management to ensure secure, high-performing offshore support.

📋 Description

• Take escalated tickets from Level 1 and resolve them • Build and manage device policies in Microsoft Intune • Enrol, configure and patch Windows devices through Intune and N-able N-central • Administer Microsoft 365 tenants for multiple clients • Manage users, licences, mailboxes, SharePoint sites and Teams • Manage sign-in security, including conditional access and multi-factor authentication • Respond to security alerts and complete investigation steps • Run staff onboarding and offboarding for client sites • Check that backups run and confirm they restore • Write documentation as work is completed • Escalate issues outside the role's level • Join client calls when written updates are insufficient • Apply the security baseline to every device • Review alerts in the security monitoring platform and act on them • Follow the change process and report unusual activity

🎯 Requirements

• Three or more years in a similar support role • Experience at a managed services provider working across many client tenants • Strong Microsoft Intune skills, including enrolment, compliance and application deployment • Solid Microsoft 365 administration across Exchange Online, SharePoint and Teams • Good working knowledge of Microsoft Entra ID • Windows 11 and Windows Server troubleshooting • Understanding of common security controls • Clear written English • Reliable power, reliable internet and a quiet place to work • Self-provided USB headset with noise cancellation • Working webcam • Computer with at least 1.5 GHz processor and at least 8GB RAM • Main internet service speed of at least 50 Mbps cable connection • Backup internet service speed of at least 25 Mbps • Dual monitor • Willingness to work Monday to Friday from 7AM to 4PM MNL time • Willingness to comply with BIR self-registration • Ability to work occasional after-hours planned changes with notice

🏖️ Benefits

• Discretionary bonus - not a 13th month pay • Referral Bonus - 70 AUD per successful hire (3rd mark with the client) • Dedicated support person (CSM) • Fun culture • Support from HR, Tax, and other specialties • 10 Paid Annual Leaves • 9 Paid Australian Holidays (ONLY regular employees) • 1 Birthday Leave • Company Outing (For tenured employees; 6 months) • Paid Training • 100% Work-From-Home