System Administrator

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Wingman Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Wingman Group is an Australia & New Zealand offshore staffing and operational support provider that connects degree-qualified remote professionals (primarily in the Philippines) with businesses to handle administrative, compliance, back-office, marketing, data, and cybersecurity functions. They specialize in embedding remote teams into real estate, mortgage broking, financial services, buyers agency, and property management operations to help firms scale, improve efficiency, and reclaim time. Wingman also offers process design, recruitment, training, onboarding, and ongoing account management to ensure secure, high-performing offshore support.

📋 Description

• Take escalated tickets from Level 1 and resolve them • Build and manage device policies in Microsoft Intune • Enrol, configure and patch Windows devices through Intune and N-able N-central • Administer Microsoft 365 tenants for multiple clients • Manage users, licences, mailboxes, SharePoint sites and Teams • Manage sign-in security, including conditional access and multi-factor authentication • Respond to security alerts and complete investigation steps • Apply the company security baseline to every device • Review alerts in the security monitoring platform and act on them • Follow the change process and report unusual activity • Run staff onboarding and offboarding for client sites • Check backups and confirm they restore • Write documentation as work is completed • Escalate issues outside the role's level to Level 3 • Join client calls when written updates are insufficient • Work inside Microsoft 365, Intune and the ticketing system while supporting businesses across Australia, mainly in property management

🎯 Requirements

• Three or more years in a similar support role • Experience at a managed services provider, working across many client tenants • Strong Microsoft Intune skills, including enrolment, compliance and application deployment • Solid Microsoft 365 administration across Exchange Online, SharePoint and Teams • Good working knowledge of Microsoft Entra ID • Windows 11 and Windows Server troubleshooting • Understanding of common security controls and why they exist • Clear written English; you will write directly to clients • Reliable power, reliable internet and a quiet place to work • Self-provided USB headset with noise cancellation • Working webcam • Computer with at least 1.5 GHz processor and at least 8GB RAM • Main internet service speed of at least 50 Mbps cable connection • Backup internet service speed of at least 25 Mbps • Dual monitor • Monday to Friday availability on Australian Eastern time • Willingness to work occasional planned after-hours changes with notice • Ability to use a company-managed device and comply with its mandatory security controls • Microsoft certifications such as MD-102, SC-300 or AZ-104 are useful, but not required • Experience with a ticketing platform such as HaloPSA is useful, but not required • Hands-on experience with N-able N-central or a similar monitoring platform is useful, but not required • Backup platform experience is useful, but not required • PowerShell scripting is useful, but not required • Networking basics—firewalls, switches and wireless—are useful, but not required • Willingness to comply with BIR self-registration • Ability to work 7AM to 4PM MNL time, Mondays to Fridays

🏖️ Benefits

• Discretionary bonus - not a 13th month pay • Referral Bonus - 70 AUD per successful hire (3rd mark with the client) • Dedicated support person (CSM) • Fun culture • Support from HR, Tax, and other specialties • 10 Paid Annual Leaves • 9 Paid Australian Holidays (ONLY regular employees) • 1 Birthday Leave • Company Outing (For tenured employees; 6 months) • Paid Training • 100% Work-From-Home • BIR as you are a contractor (Required to submit any contributions required by the government.)