Behavioral Health Front Desk, Patient Coordinator

🔥 1 minute ago

🇵🇭 Philippines – Remote

💵 $10.4k - $12.5k / year

⏱ Part Time

🟡 Mid-level

🟠 Senior

✨ Health Coordinator

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Winning Assistants LLC

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Winning Assistants LLC is a staffing and recruiting company that provides virtual assistants from the top 1% of the global talent pool. They specialize in helping doctors, healthcare professionals, and business owners save time, reduce costs, and scale operations with highly skilled, HIPAA-compliant virtual assistants. Their services include admin support, medical office management, marketing, and customer service, allowing clients to focus on growth.

📋 Description

• Answer and professionally manage incoming patient and general inquiry calls. • Monitor, organize, and respond to voicemail messages. • Return calls and follow up with prospective and existing clients. • Triage patient inquiries and determine appropriate next steps. • Communicate clearly and compassionately while maintaining patient confidentiality. • Escalate concerns to the practice owner when necessary. • Manage approximately 10 calls per day, with varying call volume. • Coordinate appointments for new and existing clients. • Match clients with appropriate providers based on availability, scheduling needs, and preferences. • Maintain accurate provider schedules and appointment information. • Assist with rescheduling, cancellations, and appointment-related requests. • Support communication between patients and providers. • Enter new client information accurately into SimplePractice. • Maintain and update patient demographic and administrative information. • Support new client intake workflows and documentation. • Create and modify forms and templates within SimplePractice. • Keep electronic records organized, accurate, and current. • Verify patient insurance coverage and benefits. • Organize documents and maintain electronic files. • Support credentialing of new providers and track credentialing documentation. • Assist with monthly billing for juvenile probation and children and youth service contracts. • Provide occasional support with grant applications under the practice owner's guidance. • Organize administrative information and identify workflow improvements. • Use ChatGPT and other tools responsibly to improve administrative efficiency. • Provide general administrative assistance as practice needs evolve. • Work closely with the practice owner and receive hands-on training.

🎯 Requirements

• Previous experience in a medical, behavioral health, mental health, or healthcare administrative setting is strongly preferred. • Previous experience as a Medical Virtual Assistant, Healthcare Virtual Assistant, Medical Receptionist, Patient Coordinator, Front Desk Coordinator, or similar role is preferred but not required. • Experience with patient scheduling, phone handling, client intake, insurance verification, or EHR management is highly preferred. • Hands-on experience with SimplePractice is a strong advantage. • Familiarity with provider credentialing is an advantage, but not required, as training will be provided. • Experience working in behavioral or mental health is preferred. • Comfortable learning new administrative workflows and technology tools, including ChatGPT. • No medical degree or active medical license is required. • Highly proficient in spoken and written English. • Comfortable handling phone calls and communicating directly with patients. • Professionalism, empathy, patience, and discretion when communicating with individuals seeking behavioral health services. • Strong organizational skills and attention to detail. • Ability to manage multiple providers, schedules, patient preferences, and administrative priorities accurately. • Dependable, proactive, and capable of working independently with appropriate guidance. • Understanding of protecting confidential and sensitive patient information. • Relevant professional work experience. • Ability to submit an NBI Clearance and/or Local Police Clearance before onboarding; mandatory. • Availability for video meetings with the camera on when required. • Availability consistently during 2:00 PM–6:00 PM EDT, Monday through Friday. • Reliable laptop or desktop computer. • Stable high-speed internet connection of at least 25 Mbps. • Noise-canceling headset. • Working webcam. • Quiet and professional work environment.

🏖️ Benefits

• Dedicated HR & Contractor Support Team • Premium VPN Access (Optional) • HIPAA & Cybersecurity Training + Certification (Provided) • Top 1% VA Performance Training • Client-Approved U.S. Holidays • Client-Approved Paid or Unpaid Time Off • Access to Tools & Resources • Optional Performance-Based Incentives • Training provided for provider credentialing