Bilingual Spanish-Speaking Virtual Medical Receptionist

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Winning Assistants LLC

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51 - 200 employees

At Winning Assistants, we help doctors, healthcare professionals, and business owners save time, cut costs, and scale their operations with highly skilled, HIPAA-compliant virtual assistants. Our VAs handle tasks like admin support, medical office management, marketing, and customer service, allowing you to focus on growth.

📋 Description

• Serve as the first point of contact for patients calling the clinic. • Manage a high volume of inbound calls professionally and efficiently. • Answer patient inquiries, provide information, and route concerns appropriately. • Minimize missed calls and reduce patient wait times during busy periods. • Schedule, reschedule, and confirm patient appointments. • Coordinate provider availability and clinic schedules. • Ensure accurate patient information is entered into the system. • Assist patients with appointment-related questions and requests. • Verify patient insurance coverage and benefits. • Perform eligibility checks using insurance portals and systems. • Communicate coverage information to patients when necessary. • Ensure accurate documentation of insurance information. • Process and track insurance prior authorization requests. • Follow up with insurance providers regarding authorization status. • Maintain accurate records and documentation. • Assist with patient payment collection and processing. • Maintain accurate patient records and documentation. • Support daily administrative operations and workflow efficiency. • Collaborate closely with clinic staff and management to ensure smooth operations.

🎯 Requirements

• Fluent bilingual Spanish and English speaker (Required) • Excellent verbal and written communication skills in both languages. • Proven experience in a healthcare administrative, medical receptionist, medical virtual assistant, or similar role. • Strong customer service and patient communication skills. • Ability to multitask effectively in a fast-paced environment. • Strong organizational skills and attention to detail. • Ability to work independently while maintaining productivity and professionalism. • Willingness to learn clinic-specific workflows and procedures during onboarding and training. • Previous experience working as a Virtual Assistant (Preferred) • Experience in a physical therapy, occupational therapy, rehabilitation, medical clinic, or healthcare setting (Preferred) • Experience handling high-volume inbound calls • Experience handling patient scheduling • Experience handling insurance eligibility verification • Experience handling prior authorizations • Experience handling payment processing • Experience with Tebra EHR (Preferred) • Experience with RingCentral (Preferred) • Experience with insurance verification portals and payer websites (Preferred)

🏖️ Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. • Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. • HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. • Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. • Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. • Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client. • Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best. • Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.