Medical Front Desk Assistant

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 $5 - $6 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Medical Assistant

👻 Ghost score 8%

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Logo of Winning Assistants LLC

Winning Assistants LLC

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Winning Assistants LLC is a staffing and recruiting company that provides virtual assistants from the top 1% of the global talent pool. They specialize in helping doctors, healthcare professionals, and business owners save time, reduce costs, and scale operations with highly skilled, HIPAA-compliant virtual assistants. Their services include admin support, medical office management, marketing, and customer service, allowing clients to focus on growth.

📋 Description

• Verify patient insurance eligibility and active coverage • Conduct insurance benefits checks • Answer and manage incoming patient calls professionally • Handle calls through the WEAVE phone system • Assist patients with general inquiries and front-office needs • Adapt to RingCentral or another phone platform if implemented • Work within AdvancedMD to support patient and administrative workflows • Update and maintain accurate patient information • Maintain and update patient medical records • Ensure patient information is entered accurately • Protect sensitive patient information in accordance with HIPAA requirements • Assist with day-to-day medical front-office responsibilities • Maintain organized patient and insurance information • Coordinate with the practice team through Microsoft Teams

🎯 Requirements

• Meaningful healthcare or medical office experience is required • Hands-on insurance eligibility and benefits verification experience is required • AdvancedMD experience is highly preferred • Experience answering patient calls and supporting medical front-office operations is strongly preferred • Previous Medical Virtual Assistant experience is preferred • Experience with WEAVE, RingCentral, or another healthcare phone/VoIP system is a plus • Strong knowledge of insurance eligibility and benefits verification • Excellent verbal and written English communication • Professional and confident phone presence • Strong attention to detail and accuracy • Excellent organizational skills • Reliable, dependable, and consistent • Comfortable working independently in a dedicated VA role • Tech-savvy and able to learn new healthcare platforms quickly • HIPAA trained and comfortable handling confidential patient information • Ability to consistently follow established healthcare workflows and procedures • Must speak and write English clearly and professionally • Must have relevant work experience • Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding • Must be available to attend video meetings with camera on when required • Reliable laptop or desktop computer • Stable high-speed internet connection, minimum 25 Mbps • Noise-canceling headset • Working webcam for virtual meetings • Quiet and professional work environment

🏖️ Benefits

• Dedicated HR & Contractor Support Team • Premium VPN Access (Optional) • HIPAA & Cybersecurity Training + Certification (Provided) • Top 1% VA Performance Training • Client-Approved U.S. Holidays • Client-Approved Paid or Unpaid Time Off; paid time off is optional and only if offered by the client • Access to Tools & Resources, including templates, workflow guides, productivity tools, and client-specific SOP support • Optional Performance-Based Incentives, bonuses, or increased hours based on performance • Optional contractor perks and client-approved allowances

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