Medical Virtual Assistant – Regenerative Medicine

🔥 0 minutes ago

🇵🇭 Philippines – Remote

💵 $10.4k - $12.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👨‍💼 Executive Assistant

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Logo of Winning Assistants LLC

Winning Assistants LLC

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Winning Assistants LLC is a staffing and recruiting company that provides virtual assistants from the top 1% of the global talent pool. They specialize in helping doctors, healthcare professionals, and business owners save time, reduce costs, and scale operations with highly skilled, HIPAA-compliant virtual assistants. Their services include admin support, medical office management, marketing, and customer service, allowing clients to focus on growth.

📋 Description

• Handle approximately 50 patient calls daily, primarily inbound, with outbound follow-ups as needed • Schedule, reschedule, and confirm appointments; update calendars and manage scheduling conflicts • Assist with patient inquiries, medical records requests, and appointment follow-ups • Maintain clear, professional, and compassionate patient communication • Track outstanding patient requests and ensure timely follow-through • Assist with patient screening, registration, and intake documentation • Process medical records requests and maintain accurate patient information in Practice Fusion • Organize and update medical documents, treatment plans, and supporting records • Coordinate treatment plan submissions and follow-up documentation with practice staff • Verify insurance eligibility, coverage, and benefits • Process prior authorization requests and follow up on pending approvals • Support workers' compensation and no-fault insurance claim documentation and follow-ups • Prepare billing documentation for the outsourced billing department • Coordinate coding corrections, missing information, and outstanding billing concerns • Maintain accurate appointment, insurance, and patient documentation in the EHR • Assist with administrative catch-up work, documentation, and pending tasks • Adapt to changing priorities while maintaining accurate records and timely follow-through

🎯 Requirements

• Prior experience supporting U.S. medical practices, including patient scheduling, insurance workflows, healthcare administration, or similar medical office operations • Experience handling inbound and outbound calls, preferably in a medical or healthcare setting • Ability to manage approximately 50 calls daily • Experience scheduling, rescheduling, and confirming appointments; managing patient inquiries and follow-ups • Experience verifying insurance eligibility and benefits • Experience processing prior authorization requests and following up on pending approvals • Previous experience navigating EHR/EMR systems and maintaining accurate patient information • Practice Fusion experience is highly preferred but not required • Medical records, patient registration, intake documentation, and treatment plan coordination experience preferred • Billing documentation, coding corrections, or outsourced billing coordination experience preferred • Workers' compensation and no-fault claims experience preferred • Must speak and write English clearly and professionally • Must have relevant work experience • Must provide an NBI Clearance and/or Local Police Clearance before onboarding • Must be available for video meetings with camera on when required • Reliable laptop or desktop computer • Stable high-speed internet connection of at least 25 Mbps • Noise-canceling headset • Working webcam • Quiet and professional work environment

🏖️ Benefits

• Dedicated HR & Contractor Support Team • Premium VPN Access (Optional) • HIPAA & Cybersecurity Training + Certification (Provided) • Top 1% VA Performance Training • Client-Approved U.S. Holidays • Client-Approved Paid or Unpaid Time Off • Access to Tools & Resources • Optional Performance-Based Incentives • Bonuses, incentives, or increased hours may be offered based on performance • Independent contractor resources, training, and client-approved allowances

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