Winning Assistants LLC
51 - 200 employees
💼 Consulting
📣 Marketing
📦 Logistics
Consulting • Marketing • Logistics
Winning Assistants LLC is a staffing and recruiting company that provides virtual assistants from the top 1% of the global talent pool. They specialize in helping doctors, healthcare professionals, and business owners save time, reduce costs, and scale operations with highly skilled, HIPAA-compliant virtual assistants. Their services include admin support, medical office management, marketing, and customer service, allowing clients to focus on growth.
Patient Care Coordinator – Physical Therapy
🔥 0 minutes ago
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Winning Assistants LLC
51 - 200 employees
💼 Consulting
📣 Marketing
📦 Logistics
Consulting • Marketing • Logistics
Winning Assistants LLC is a staffing and recruiting company that provides virtual assistants from the top 1% of the global talent pool. They specialize in helping doctors, healthcare professionals, and business owners save time, reduce costs, and scale operations with highly skilled, HIPAA-compliant virtual assistants. Their services include admin support, medical office management, marketing, and customer service, allowing clients to focus on growth.
📋 Description
• Answer inbound patient calls in real time and address general inquiries • Route calls appropriately using RingCentral • Monitor and promptly return missed calls • Communicate professionally with patients via phone and text • Provide patient, empathetic assistance, particularly to older patients • Follow established scripts and procedures for patient communications • Take accurate notes and assist with clinical documentation and charting in WebPT • Summarize patient sessions for clinical records • Maintain complete, organized, and accurate patient information • Support clinicians with documentation-related administrative tasks • Schedule and manage patient appointments • Send appointment reminders and confirmations through RingCentral and AppToto • Follow up regarding upcoming or missed appointments • Assist with insurance eligibility verification and authorization processes • Complete administrative paperwork and documentation • Provide virtual front-office and back-office support • Assist with additional patient coordination and administrative responsibilities as needed
🎯 Requirements
• Previous experience working in the healthcare industry is required • Experience in a physical therapy, rehabilitation, medical, or similar patient-care environment is strongly preferred • Comfortable with medical terminology, patient information, and healthcare documentation • Excellent spoken and written English communication skills • Strong professional phone etiquette and customer service skills • Experience handling inbound patient calls and inquiries • Comfortable managing frequent calls alongside scheduling, documentation, and administrative tasks • Patient, compassionate, and professional with patients • Comfortable assisting older patient populations • Experience with clinical documentation, charting, medical note-taking, or patient records is strongly preferred • Ability to accurately summarize patient information and sessions • Exceptional attention to detail with clinical information • Strong written communication and documentation skills • Ability to maintain accurate and organized patient records • Experience with patient scheduling, confirmations, and follow-ups • Familiarity with insurance verification and authorization processes is preferred • Strong multitasking and organizational skills • Ability to balance calls, documentation, scheduling, and administrative responsibilities • Ability to follow established scripts, workflows, and procedures • Hands-on WebPT experience is strongly preferred but not required • Experience with other EHR/EMR systems is acceptable • Experience with RingCentral, AppToto, or similar platforms is an advantage • Must speak and write English clearly and professionally • Must have relevant work experience • Must provide an NBI Clearance and/or Local Police Clearance before onboarding • Must attend video meetings with camera on when required • Reliable laptop or desktop computer • Stable high-speed internet connection of at least 25 Mbps • Noise-canceling headset • Working webcam • Quiet and professional work environment
🏖️ Benefits
• Dedicated HR & Contractor Support Team • Premium VPN Access (Optional) • HIPAA & Cybersecurity Training + Certification (Provided) • Top 1% VA Performance Training • Client-Approved U.S. Holidays • Client-Approved Paid or Unpaid Time Off • Access to Tools & Resources • Optional Performance-Based Incentives • Optional contractor perks and client-approved allowances available to independent contractors
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