Fraud Operations Analyst

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Wirex

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

💳 Fintech

🌐 Web 3

🏦 Banking

💰 Series B on 2021-12

Fintech • Web 3 • Banking

Wirex is a financial technology company that provides a range of services for managing cryptocurrencies and traditional financial assets. Established in 2014, Wirex has supported over 6 million customers worldwide and processed transactions exceeding $20 billion. It offers products such as the Wirex card, which allows users to earn up to 8% Cryptoback™ rewards on transactions, and X-Accounts, which offer up to 16% interest on certain currencies. Wirex's platform supports various digital assets and stablecoins, providing a secure and simple way to earn, trade, and manage money in the Web3 ecosystem. Additionally, Wirex provides a free and instant cross-chain bridge for stablecoins and crypto and offers the unique capability to borrow stablecoins starting at 0% APR. The company is committed to pioneering global payment innovations and offers a robust infrastructure for digital asset management, catering to both individual and institutional needs.

📋 Description

• Review suspicious or system-generated transaction alerts and make decisions based on fraud rules and guidelines • Monitor real-time transaction queues to identify high-risk activity and emerging fraud trends • Analyse customer behaviour and transaction patterns to detect anomalies • Identify card-not-present (CNP) fraud, hacked accounts, third-party fraud and friendly fraud • Structure, test and A/B test rules in rule-based fraud engines • Support data discovery and reporting for fraud KPIs and operational performance • Prepare and submit Suspicious Activity Reports (SARs) where required • Analyse key fraud risks and recommend improvements to reduce fraud exposure • Recommend system, analytics and operational improvements • Contribute to projects that improve fraud detection and operational efficiency

🎯 Requirements

• Minimum 3 years experience in fraud or financial crime within banking or fintech • Experience investigating fraud such as investment scams or APP fraud (advantageous) • Strong analytical and investigative skills with high attention to detail • Understanding of crypto, online payments processing and payment platforms • Strong technical skills including Excel, SQL, Microsoft Office and PowerPoint • Ability to work in high-volume, fast-paced environments • Ability to translate complex data analysis into clear insights and recommendations • Experience with fraud tools such as Checkout, Chainalysis or similar platforms (beneficial) • Experience in statistical analysis (advantageous) • Chargeback investigation experience (advantageous) • Ability to work weekends • Fluency in spoken and written English • Ability to work a rostered five days on, two days off schedule, including permanent weekend working

🏖️ Benefits

• Generous annual leave plus public holidays • Paid charity day • Flexible working hours • Remote working • Company-provided equipment • Annual training and development budget • Opportunity to grow your career within an innovative fintech