Manager, Customer Experience

🕒 May 20

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Wiz

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

Cybersecurity • Cloud Security

Wiz is a leading cloud security company, providing a comprehensive security platform for safeguarding cloud environments. It offers a variety of solutions designed to protect cloud infrastructure from threats, including threat detection and response, security posture management, and vulnerability prioritization. Their cloud-native platform enables seamless integration across various cloud systems, offering agentless visibility and robust protection for modern cloud computing needs. Trusted by many Fortune 100 companies, Wiz is recognized for its innovative approach, offering a unified security model that integrates development and security operations for enhanced visibility and proactive threat management.

📋 Description

• Lead, mentor, and motivate a team of CEMs working with our most strategic customers. • Provide the team with tactical and strategic guidance to ensure delivery of exceptional service, value realization, and project execution strategies to customers in your region. • Actively manage and serve as the primary CEM for a small targeted portfolio of Strategic Accounts. • Drive CEM strategy and customer deliverables to continuous grow impact of your team. • Achieve or exceed quarterly revenue goals, tied to retention, growth, and adoption. • Maintain and report accurate customer health and project status within region while collaborating with sales peers. • Work with TAM leaders to drive customer outcomes and develop a culture of collaboration, learning, and success. • Identify and activate strategies to proactively identify and grow value within accounts. • Collaborate effectively cross functionality with key teams including Deal desk, Legal and Operations. • Act as an escalation point for team around at-risk customers

🎯 Requirements

• 5+ years of experience as a CSM, CEM, PM or related customer facing revenue focused role ideally within security or cloud. • 3+ years of experience managing Post Sales – Customer Success or Services roles focused on Fortune 100 accounts. • Proven track record of mentoring and managing high-performing revenue teams. • Excellent communication and interpersonal skills, with the ability to effectively engage with stakeholders at all levels of an organization. • Deep understanding of Security SaaS offerings and pricing models and ability to learn Wiz's offerings with agility.

🏖️ Benefits

• Health insurance • Retirement plans • Paid time off