Director – Sourcing/Procurement Services, Account Management

Job not on LinkedIn

21 hours ago

🔔 Pennsylvania – Remote

Although this job is listed in Pennsylvania, this company may be open to hiring remote in other states.

💵 $200k - $210k / year

⏰ Full Time

🔴 Lead

💰 Account Manager

🦅 H1B Visa Sponsor

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WNS

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B2B • Enterprise • SaaS

WNS is a global business process management company that operates across 13 countries with over 66 delivery centers and employs more than 62,000 people. The organization is committed to inclusivity and diversity, fostering a unique culture of co-creation and continuous learning. WNS offers various career opportunities across the Asia Pacific, Europe, Africa, and the Americas, and prides itself on its transparent and merit-based recruitment process. As a leader in its field, WNS focuses on nurturing future leaders and decision-makers while maintaining a strong emphasis on social responsibility through initiatives like the WNS Cares Foundation.

10,000+ employees

Founded 1996

🤝 B2B

🏢 Enterprise

☁️ SaaS

📋 Description

• Serve as the primary strategic contact for key client accounts. • Build strong, trust-based relationships and act as an advisor on procurement and delivery matters. • Lead business reviews, contract renewals, and long-term planning discussions. • Align delivery and procurement solutions to meet client objectives and expectations. • Own financial performance for assigned accounts, including revenue, margin, and cost controls. • Develop and execute account growth plans. • Identify upsell and cross-sell opportunities to expand services. • Track and forecast account-level financials, ensuring commercial viability. • Oversee procurement, sourcing, and delivery operations to ensure quality, compliance, and efficiency. • Bring strong experience in category management, strategic sourcing, and end-to-end S2P processes, including contracting and sourcing execution. • Added advantage if the candidate has deep knowledge or hands-on experience in specific categories — preferably Marketing, Logistics, or GPS (Professional Services). • Partner with operations, logistics, and category teams to optimize indirect procurement activities. • Lead geographically distributed teams to maintain operational excellence. • Develop strategic account plans covering growth, risk, retention, and profitability. • Drive collaboration across sales, procurement, operations, finance, and leadership teams. • Engage with senior stakeholders internally and externally, including C-level client leaders. • Monitor client satisfaction and proactively resolve issues. • Ensure high retention and renewal rates by delivering consistent value. • Enhance customer lifetime value through strategic account planning. • Lead and mentor teams across India, Costa Rica, and the U.S. • Set clear responsibilities, KPIs, and performance expectations. • Foster a culture of accountability, collaboration, and continuous improvement.

🎯 Requirements

• Bachelors/Masters Degree in Business, Supply Chain, Logistics or related field required • 8+ years’ experience in procurement process • Extensive experience in procurement, sourcing, supply chain, or category management • Strong account management capability with P&L ownership experience. • Proven record in account growth, retention, and commercial optimization. • Excellent analytical, problem-solving, and strategic planning skills. • Ability to manage global cross-functional teams and senior stakeholders. • Skilled in both delivery operations and business development. • Flexible, adaptable, and committed to a strong client-first mindset.

🏖️ Benefits

• Medical, dental, and vision insurance • Paid time off (PTO), holidays, and sick leave • 401(k) with company match or other retirement plan • Life and AD&D Insurance • Employee Assistance Program