Customer Support Representative

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Wonderly

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

☁️ SaaS

Marketing • SaaS

Wonderly is a vertically-focused marketing, sales, and operations platform designed for home services and remodeling businesses (HVAC, landscaping, roofing, remodeling, electrical contractors). It bundles website building and hosting, multi-channel marketing (Meta, Google, Local SEO, direct mail, billboards, Reddit, cold calling), lead intake and booking, AI receptionist and chatbots, CRM, VoIP business phone, unified inbox, AI lead automation, AI call recording and sales coaching, dispatch and closing tools, quotes, e-signatures, invoicing and payments, reviews and customer reengagement tools. Wonderly combines services and software, offering fully managed marketing and AI agents and charges only a revenue share—free until it delivers paying customers. The product targets scaling businesses aiming for $5M–$10M+ in revenue, promising rapid deployment (30–48 hours) and integrated systems previously available only to large franchises.

📋 Description

• Efficiently address customer inquiries within our Customer Support channels, ensuring adherence to service-level agreements • Leverage knowledge base to efficiently address common customer queries • Identify and escalate technical issues, prioritizing customer satisfaction • Actively contribute to refining customer operations to uplift our support offerings and bolster customer retention and revenue • Act as a pivotal bridge between customers and the product/engineering teams, channeling critical feedback and ensuring that customer-centric updates and patches are developed

🎯 Requirements

• Solid written and spoken English • 2 years of customer support experience in various environments, from start-ups to multinational corporations, or a degree from a top-tier institution • Commitment to a 40-hour workweek, beginning at 12:00pm Colombia Standard Time • Genuine enthusiasm for delivering unparalleled customer service • An independent spirit thriving in a remote, dynamic setting • Sharp analytical and critical thinking abilities • Adaptability, coupled with a receptivity to feedback • Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus

🏖️ Benefits

• Attractive compensation with structured pay reviews every six months • Clear pathways for advancement, from Senior Agent to Managerial and Customer Operations Analyst roles • A culture that values internal growth and promotion • A vibrant, collaborative, and innovative working atmosphere • Respect for your time with a swift and transparent interview process