Customer Service – Administrative Specialist

Job not on LinkedIn

🔥 2 hours ago

🌐 Peru, Chile, +4 more countries – Remote

🇵🇪 Peru – Remote 🇨🇱 Chile – Remote 🇺🇾 Uruguay – Remote 🇦🇷 Argentina – Remote 🇲🇽 Mexico – Remote 🇨🇴 Colombia – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

📋 Administrative Assistant

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Workana

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

👥 HR Tech

🏪 Marketplace

🎯 Recruiter

💰 Series C on 2024-02

HR Tech • Marketplace • Recruitment

Workana is a leading platform in Latin America that connects businesses with remote talent across various disciplines. With over a decade in the market, Workana specializes in providing businesses with pre-selected and certified developers and freelancers for specific time periods or project-based tasks. The platform supports hiring in diverse fields such as IT & Programming, Design & Multimedia, Writing & Translation, and more, offering payment flexibility in local currencies or USD. Workana ensures satisfaction with protected payments and a satisfaction guarantee, aiming to grow businesses quickly and sustainably by leveraging the best remote talent available.

📋 Description

• Serve as the primary point of contact supporting residential services end-to-end • Work closely with the Residential Regional Manager to handle daily requests, issues, and customer escalations • Manage, schedule, and monitor daily and weekly appointments • Ensure field crews are appropriately assigned and floaters are scheduled for time-off coverage • Close out daily work orders • Process client invoices daily • Manage employee time sheets • Coordinate estimates and provide pricing directly to residential clients • Maintain accurate records of customer interactions, transactions, inquiries, and complaints • Identify and recommend process improvements to streamline administrative methods and operational workflows • Assist in resolving customer service or billing challenges with empathy and efficiency

🎯 Requirements

• 3–5 years of professional office experience in customer service or administrative roles • Associate degree (2-year degree) required; a Bachelor's degree is a plus • Proven experience handling scheduling, daily invoicing, time sheets, and client billing inquiries • Intermediate proficiency in Microsoft 365 (Word, Excel, Outlook) • Ability to learn proprietary software programs quickly • Strong problem-solving, multitasking, and organizational skills with strict attention to detail • Results-oriented mindset with the ability to adapt and resolve challenges at a moment’s notice • Fluent English and Spanish proficiency (written and spoken) is mandatory • Must be based in Latin America

🏖️ Benefits

• Compensation in USD • Fully remote work within Latin America with flexible time schedules • Career growth with international clients and dynamic projects • Long-term independent contractor agreement (no paid time off, health insurance, or other additional benefits)