Technical Enablement, Documentation Specialist

🔥 7 minutes ago

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WorkSpan

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

☁️ SaaS

🤝 B2B

🤖 Artificial Intelligence

SaaS • B2B • Artificial Intelligence

WorkSpan is a SaaS company that provides a partner ecosystem and co-sell automation platform to help enterprises scale partner-led revenue. Its platform connects sellers, ISVs, GSIs, and hyperscalers to manage partner programs, cloud marketplace listings, referral and co-sell motions, incentives, and partner revenue flows, using AI-powered matching, automation, and analytics to streamline opportunity sharing, listings, private offers, and consumption acceleration. WorkSpan is focused on B2B customers and enterprise sales teams aiming to grow revenue through partnerships and cloud marketplaces.

📋 Description

• Build structured product documentation • Align documentation with product releases and changes • Maintain integration documentation (CRM, APIs, data validation) • Create troubleshooting libraries and error resolution guides • Create enablement assets: - Step-by-step walkthroughs - Quick reference guides - Interactive demos (where applicable) - Process maps and visual workflows - FAQs, Common pitfalls and how to avoid them • Deliver lightweight training: - Recorded sessions - Live walkthroughs - Office hours / Q&A sessions • Convert support tickets into enablement improvements • Identify repeat issues and create targeted training • Build decision trees for faster troubleshooting • Partner with support to reduce ticket volume • Structure content for AI assistants and copilots • Create modular knowledge blocks for reuse • Enable smart search and contextual help • Contribute to AI-driven support and enablement initiatives

🎯 Requirements

• 3–6 years in Technical Enablement, Documentation, Support, or Solutions roles • Excellent communication skills with the ability to lead customer discussions and explain technical concepts to non‑technical audiences. • Comfortable working in Agile, fast‑paced, customer‑facing environments. • Experience with SaaS integrations and CRM systems (Salesforce preferred) • Proficient knowledge with Google and Microsoft Suite (PowerPoint/Slides) • Strong time management and organizational skills • Highly coachable and strong ability to implement feedback • Ability to work closely and collaboratively with the team • Video editing skills using software such as (Adobe Suite, ScreenFlow, iMovie) (Preferred) • Knowledge of LLM’s (Docebo) and Documentation Management Tools (Documentation 360, Zendesk) (Preferred) • AI tools (Claude, Gemini) (Preferred) • Strong technical understanding (APIs, integrations) (Preferred) • Ability to translate complexity into actionable guidance (Preferred) • Strong execution and ownership mindset (Preferred)

🏖️ Benefits

• Be a part of an ambitious, supportive team on a mission