B2B Advertising Support Specialist

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Workster

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Workster is a recruitment platform focused on matching candidates with diverse job opportunities across various industries. With a commitment to boosting international careers, Workster partners with leading companies in sectors like technology, customer service, and business process outsourcing to help individuals find their next big career move. The platform emphasizes multilingual support and remote work options, catering to a global workforce.

📋 Description

• Handle end-to-end troubleshooting for advertising products via email and chat • Diagnose issues related to campaigns, platform tools, and product features • Collaborate with internal Product, Operations & Engineering teams to resolve queries • Provide timely, accurate updates to ensure high customer satisfaction • Identify opportunities to improve the user experience from day one • Meet productivity, SLA, and case-handling standards • Educate advertisers on features, best practices, and common issue types • Maintain proactive, professional communication throughout the case journey • Share insights, trends, and feedback to support continuous improvement

🎯 Requirements

• Native or C2-level Turkish • Good English proficiency, around B2 • Some experience with online campaigns or digital marketing; comfort with the basics • Familiarity with social media platforms and interest in online advertising • Previous customer support or contact center experience is a plus, but not mandatory • Ability to analyze issues and solve problems • Attention to detail • Ability to work independently and collaboratively • Degree in Marketing or a related field is helpful but not required; practical experience also counts • Proactive, customer-focused mindset and willingness to learn

🏖️ Benefits

• Comprehensive, fully paid training • Relocation support package to help you settle into life in Lisbon • Private health insurance and other benefits • Opportunity to work for a globally recognized brand and enhance your CV • Vibrant and multicultural work environment • Modern office in central Lisbon, easily accessible and well-equipped