World Class Contact Centers
B2B • eCommerce • Customer Service
World Class Contact Centers (WCCC) is a leader in customer engagement, boasting over 30 years of industry expertise. The company specializes in personalized customer service solutions that enhance client interactions through a carefully curated approach to talent selection and adaptive strategies. WCCC's commitment to excellence is reflected in its ability to transform customer experiences for a variety of businesses, ensuring seamless and effective communication across multiple channels.
Short-Term Rental Virtual Assistant, Airbnb VA
Job not on LinkedIn
May 27
World Class Contact Centers
B2B • eCommerce • Customer Service
World Class Contact Centers (WCCC) is a leader in customer engagement, boasting over 30 years of industry expertise. The company specializes in personalized customer service solutions that enhance client interactions through a carefully curated approach to talent selection and adaptive strategies. WCCC's commitment to excellence is reflected in its ability to transform customer experiences for a variety of businesses, ensuring seamless and effective communication across multiple channels.
📋 Description
• Respond promptly and professionally to inquiries, booking requests, and post-stay feedback via Airbnb, Vrbo, Booking.com, or messaging systems. • Oversee calendars, sync availability, manage reservations, and avoid double bookings using Guesty or similar platforms. • Leverage PriceLabs to optimize nightly rates and maximize revenue based on market demand and competitor trends. • Share guest access instructions, manage smart locks or key exchanges, and ensure smooth arrival/departure. • Coordinate cleaning and maintenance with vendors; ensure properties are guest-ready at all times. • Keep listings up-to-date with accurate descriptions, photos, and amenities to drive bookings. • Troubleshoot and resolve guest concerns quickly, escalating when needed. • Keep logs of bookings, guest reviews, operational issues, and maintenance requests; provide regular reports. • Monitor competitors, suggest listing improvements, and analyze guest trends for enhanced performance. • Manage invoices, receipts, emails, and other backend administrative tasks.
🎯 Requirements
• Proven experience as a Virtual Assistant in short-term rental or hospitality management. • Required: Hands-on experience with Guesty and PriceLabs. • Familiarity with Airbnb, Vrbo, Booking.com, and other booking platforms. • Excellent written and verbal communication. • Strong multitasking, time management, and problem-solving skills. • Tech-savvy with proficiency in Google Workspace and Microsoft Office. • Reliable internet and a distraction-free home office setup. • Philippines-based applicants preferred. • Bonus Skills (Preferred, Not Required): Experience in social media or online rental marketing; Basic graphic design for listing visuals; Familiarity with short-term rental compliance and local regulations.
🏖️ Benefits
• Paid US and PH Holidays • HMO Package (for Full-time VAs) • Remote and flexible working hours • Industry-specific training in short-term rental operations • Supportive team environment • Competitive pay based on experience and role scope
Apply NowSimilar Jobs
April 27
Join a mission-driven company improving educational environments as an Executive Assistant remotely.
April 22
Join Lago as an Executive Assistant, managing schedules and supporting operational communication.
April 9
Join Remote Craft to assist US executives with daily operations as a Virtual Assistant. Help build the Remote Craft team in the Philippines.
March 29
Research and manage resources for patients in a psychology practice. Handle billing and assist with content creation.
March 28
Join Remote Craft as a Virtual Assistant, working with US executives to enhance operations.