Legal Intake Assistant

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🕒 5 days ago

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WOW Remote Teams

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🤝 B2B

🛍️ eCommerce

🎯 Recruiter

B2B • eCommerce • Recruitment

WOW Remote Teams is a company that connects businesses with top-tier virtual professionals from Latin America, including virtual assistants, digital marketers, software developers, graphic designers, and more. Their services aim to help organizations save on salary expenses while providing quality talent that is bilingual and pre-vetted. With a focus on rapid hiring processes, clients can receive candidate matches within just three days, making WOW Remote Teams a cost-effective solution for scaling teams efficiently.

📋 Description

• Handle inbound and outbound calls with prospective and existing clients. • Conduct initial client intake conversations and gather relevant information. • Qualify potential clients based on established criteria. • Maintain accurate records of all client interactions. • Follow up with leads and prospective clients in a timely manner. • Schedule consultations and coordinate appointments. • Enter and update information within the firm's CRM systems. • Communicate professionally with Spanish-speaking and English-speaking clients. • Assist with administrative and intake-related tasks as needed. • Provide compassionate and empathetic support during client interactions. • Collaborate with attorneys and team members to ensure a seamless intake process. • Help improve intake workflows and client communication processes.

🎯 Requirements

• Previous experience in legal intake, client intake, or client-facing administrative roles. • Professional verbal and written communication skills. • Bilingual fluency in English and Spanish. • Strong phone presence and customer service skills. • Ability to build rapport and establish trust with prospective clients. • High level of organization and attention to detail. • Ability to manage multiple conversations and follow-up tasks simultaneously. • Comfortable working independently in a remote environment. • Proactive mindset with a strong sense of accountability. • Experience supporting a law firm, legal practice, or legal services organization preferred. • Familiarity with Family Law, Personal Injury, or related legal practice areas is a plus. • Experience using CRM systems for lead management and follow-up. • Strong problem-solving and critical-thinking abilities. • Ability to remain calm and professional when handling sensitive situations. • Demonstrated commitment to continuous learning and professional growth.

🏖️ Benefits

• 100% Remote opportunity. • Work with an established and growing legal practice. • Opportunity for long-term professional development. • Collaborative and supportive team environment.