Medical Front Desk – Admin Assistant

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🕒 February 11

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WOW Remote Teams

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2021

🤝 B2B

🛍️ eCommerce

🎯 Recruiter

B2B • eCommerce • Recruitment

WOW Remote Teams is a company that connects businesses with top-tier virtual professionals from Latin America, including virtual assistants, digital marketers, software developers, graphic designers, and more. Their services aim to help organizations save on salary expenses while providing quality talent that is bilingual and pre-vetted. With a focus on rapid hiring processes, clients can receive candidate matches within just three days, making WOW Remote Teams a cost-effective solution for scaling teams efficiently.

📋 Description

• Answer inbound calls and emails professionally, ensuring patient queries are handled promptly. • Schedule, reschedule, and confirm appointments efficiently. • Respond to patient messages across multiple channels (phone, text, patient portal, email). • Prepare patient charts before appointments, ensuring all information is up-to-date. • Upload scribe notes, lab results, patient handouts, and care plans into the system. • Order and schedule lab tests according to provider instructions. • Assist with prescribing workflows and coordinate with pharmacies to fulfill patient prescriptions. • Provide service estimates and process patient payments as needed. • Conduct post-visit clarity calls to ensure patient satisfaction. • Lead discovery calls with prospective patients to provide necessary information. • Respond to prospect inquiries via email, phone, and social media. • Create patient education materials and Canva graphics to enhance patient experience. • Receive and send faxes and coordinate patient referrals. • Troubleshoot basic phone, EMR, and scheduling issues to ensure smooth operations. • Support in-office clinic workflows as needed. • Assist the medical team with administrative and operational tasks as required.

🎯 Requirements

• Strong organizational skills and attention to detail. • Ability to work independently with minimal supervision. • Excellent problem-solving and customer service skills. • Professional, positive, and solution-oriented attitude. • Outstanding time management and task prioritization abilities. • Excellent communication skills, both written and verbal. • Strict adherence to confidentiality and HIPAA standards. • Ability to handle multiple tasks simultaneously while maintaining high accuracy. • Experience with Cyrbil EHR, RingCentral, and Google Suite is preferred. • Previous experience in a medical front desk or administrative role is a plus. • Ability to adapt and be cross-trained in various tasks within the practice. • Proven ability to manage administrative duties while providing excellent customer service.

🏖️ Benefits

• Part-time position • 100% remote work • Access to continuous learning and professional development • Opportunity to make a meaningful impact on a growing medical practice