Customer Service Representative – Customer Success Specialist

Job not on LinkedIn

🕒 May 11

🇩🇪 Germany – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 55%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WYN

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2024

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

WYN is a specialist software negotiation and cost-optimization firm that helps organizations reduce overspend on software contracts. Using a network of vendor experts, proprietary data and a no-savings, no-fee model, WYN reviews proposals, crafts negotiation email scripts, and supports customers behind the scenes to secure better commercial terms across major SaaS vendors. The company operates globally and reports average savings around 29–30% for enterprise software purchases.

📋 Description

• Serve as the primary point of contact throughout the customer lifecycle, from onboarding and ongoing inquiries through contract termination • Independently handle and document support tickets • Coordinate necessary steps internally to resolve customer inquiries efficiently • Identify support patterns and develop scalable solutions • Collaborate within a small, ambitious team with direct communication

🎯 Requirements

• Strong customer-service orientation and a genuine passion for solving problems • Confident manner and clear communication skills • Affinity for IT and online technologies; experience with ticketing systems is a plus • Structured, self-directed approach to work • Ideally, experience in technical customer service or at a start-up • Excellent German and good English language skills • Comfortable working with IT tools and learning new software

🏖️ Benefits

• Remote-first culture • Modern equipment • The world’s best team offsites twice a year • Company pension plan • Choice of subsidy: home-office allowance, Urban Sports Club membership, or childcare allowance • Significant opportunity to shape the role, with a direct impact on the product and processes