Junior IT Support Analyst

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🕒 June 5

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WYNTECH SRL

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2012

🔒 Cybersecurity

🤝 B2B

Cybersecurity • B2B

WYNTECH SRL is an Italian IT services and security consultancy that designs, implements and manages network, datacenter and cybersecurity solutions for business customers. The company offers advanced security services (endpoint and perimeter protection, security fabric integration, identity and governance), network and system engineering, datacenter and storage consolidation, configuration management and collaboration solutions, backed by long technical experience and ITIL-based processes. WYNTECH positions itself as a B2B technology partner providing product sales, project implementation, training and ongoing support.

📋 Description

• Provide operational support to the D6 role in all activities described in that profile's responsibilities. • Perform other activities not listed in this document's activity list but that are foreseen under the Central Services function in the ITIL Service Catalog. • Perform tasks of the same nature and level of complexity that are compatible with the position.

🎯 Requirements

• HDI Support Center Analyst • ITIL Fundamentals with a minimum of 10 hours of instruction • At least one of the following qualifications in the ICT area: • - Technical secondary-level course (completed or in progress) • - Undergraduate degree (completed or in progress) • - Postgraduate degree (Lato Sensu or Stricto Sensu) completed • Proven experience of at least 1 year in the ICT area, demonstrated via CTPS (Brazilian work card) or signed employment contracts • Attention to detail and accuracy in analysis • Clear and effective verbal and written communication • Commitment • Discipline • Clear and accurate documentation • Collaborative mindset • Organizational skills • Proactivity • Microsoft Office; practices and processes for Service Desk management

🏖️ Benefits

• Transportation allowance – Assistance for the daily commute between home and workplace. • Meal/Food voucher – Monthly credit for meals or purchases at accredited establishments. • Medical and dental assistance – Comprehensive health plans ensuring quality care. • Life insurance – Financial protection for the employee and their family. • Training and development – Ongoing training for professional growth.