Senior Account Manager – Enterprise

🕒 May 6

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Xelix

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

☁️ SaaS

🏢 Enterprise

🤝 B2B

🔥 Funding within the last year

💰 $160M Series B - Xelix on 2025-07

SaaS • Enterprise • B2B

Xelix is a fast-growing company that builds enterprise-focused software products and services. The company emphasizes delivering ROI and cost savings for customers, operates with a product and engineering-led culture, and offers remote/hybrid roles across sales, customer success, engineering, and operations. Xelix presents itself as a B2B SaaS provider serving enterprise customers, with a strong emphasis on team culture, events, and employee benefits.

📋 Description

• Own a portfolio of our highest-tier customers, acting as a trusted advisor and commercial lead across renewal and growth. • Build and execute Customer Success Plans (CSPs) with clear outcomes, milestones, stakeholders and value hypotheses. • Quantify, track and communicate value realisation (ROI/business impact), preparing and presenting success metrics and commercial narratives to executive sponsors and C-suite stakeholders. • Develop a deep understanding of each customer’s priorities, operating model, systems landscape, and roadmap—using this to shape account strategy and unlock expansion. • Run proactive account governance (e.g., EBRs/QBRs), ensuring adoption, stakeholder engagement and action plans stay on track. • Monitor customer health and engagement to identify risk early, lead retention plans, and mobilise internal teams to protect and grow revenue. • Identify, qualify and progress upsell/cross-sell opportunities, building business cases, aligning stakeholders, and partnering with AEs/founders where needed to close. • Lead renewals end-to-end: timeline management, commercial negotiation support, stakeholder alignment, and forecasting accuracy. • Triage technical and non-technical issues with urgency and strong judgement, coordinating the right internal resources while keeping customers informed and confident. • Be the voice of the customer internally: capture product feedback, influence prioritisation with evidence, and manage expectations on deliverables and timelines. • Stay close to market trends and competitive landscape, contributing to strategic initiatives that improve our commercial approach and customer outcomes.

🎯 Requirements

• At least 3 years experience in Account Management / Customer Success in B2B SaaS (or a consultative commercial role), owning senior stakeholder relationships and outcomes across a portfolio. • You have ample experience in managing complex enterprise customers, involving six-figure ACVs and engagement at senior levels. • Demonstrable commercial track record: leading renewals, retaining revenue, and creating growth through upsell/cross-sell (with clear examples of how you sourced, shaped and progressed opportunities). • Strong value-based selling and storytelling skills: you can quantify impact, build a business case, and present success metrics/ROI confidently to executive sponsors and C-suite. • Experience running structured account governance (e.g., CSPs, QBRs/EBRs, exec sponsor plans), translating customer goals into measurable plans and driving them to completion. • Comfortable managing complex, multi-stakeholder enterprise accounts—navigating economic buyers, decision-makers, champions and influence networks to drive change. • Proficient in MEDDPICC or similar sales methodology. • Evidence of proactively identifying risk and leading “save plans”: diagnosing root causes, mobilising internal teams, and executing clear recovery plans with pace and accountability. • Strong cross-functional leadership: you’re effective at coordinating Product, Delivery/Implementation, Support and Sales to unblock customers and deliver outcomes, without needing formal authority. • Analytical and systems-minded: you enjoy using data (usage, outcomes, financials) to spot patterns, forecast risk, and prioritise where to invest time for maximum impact. • Technically curious and quick to learn: you can understand customer environments and product capabilities well enough to advise, educate and credibly challenge. • Excellent prioritisation and execution in a fast-paced environment; you can manage multiple workstreams, run a tight cadence, and keep stakeholders aligned. • Clear, direct communicator with high ownership: you follow through, set expectations well, and bring energy and professionalism to customer interactions.

🏖️ Benefits

• Competitive salary of £63,000 - £76,000 depending on experience + commission • 27 days of annual leave (including 3 days Christmas closing), with the option to roll over 3 days • Hybrid working with two days a week from our dog-friendly Hoxton office and on-site gym • Comprehensive private medical & dental cover with Vitality • Enhanced parental leave pay • Learning & development culture – £1,000 personal annual budget • We’re carbon-neutral and are working towards ambitious carbon reduction goals • Lots of team socials & activities • Annual team retreat