Key Account, Customer Success Manager

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🕒 January 19

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MAI xpose360

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🤝 B2B

📱 Media

🤖 Artificial Intelligence

B2B • Media • Artificial Intelligence

<MAI xpose360> is a digital performance marketing agency and part of the MAI Group that offers end-to-end online marketing services including SEO, paid media (SEA, social ads, programmatic), content strategy and creation, affiliate and influencer marketing, digital analytics, marketing automation, and customer journey strategy. They provide AI consulting, AI creatives and workshops, serve regional to international clients across industries, and emphasize performance-driven campaigns, certifications (Google, Microsoft, BVDW), and long-term client partnerships.

📋 Description

• Strategic management and development of a defined client portfolio • Proactive identification of growth potential as well as cross- and upselling opportunities • Independent responsibility for pitches, proposal processes and tenders • Ensuring high customer satisfaction through regular reviews and transparent communication • Close collaboration with internal specialist departments • Preparation and presentation of reports and decision documents for clients and stakeholders • Contract and terms negotiations as well as relationship management at decision-maker level • Representation of MAIxpose360 at events and client meetings

🎯 Requirements

• Several years of experience in a digital environment (e.g., online marketing, digital sales, consulting) • Strong rhetorical skills and communication abilities • Good sense for business perspectives and strategic consulting • Ability to create persuasive presentations and designs • Ideally experience with CRM systems (e.g., HubSpot) and common sales methodologies • Fluent German (C2), good English is an advantage • Independent, reliable and goal-oriented working style • Openness to direct customer contact and long-term relationship building • Willingness to work on-site at one of the locations at least 2 days per week (Augsburg, Hamburg, Berlin)

🏖️ Benefits

• Flexible choice of working hours and location • One additional vacation day per year based on length of service • Individual development and active training opportunities • Participation in digital marketing events • High transparency in the company philosophy and continuous challenge of structures and processes • Strong team spirit among colleagues • Sports sessions, coaching, free drinks, fruit, sweets, after-work drinks, team events