Customer Success Manager

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🕒 November 24, 2025

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Automation Intelligence

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🤝 B2B

🤖 Artificial Intelligence

☁️ SaaS

B2B • Artificial Intelligence • SaaS

Automation Intelligence is a B2B technology and consulting firm that optimizes industrial automation systems using digital twin modeling and decision science. The company builds physics-enabled virtual models for manufacturing and warehouse logistics to enable virtual commissioning, rapid prototyping, and operator training, and it deploys AI-driven decision science tools and dashboards to continuously optimize people, equipment, and operations in real time to reduce downtime and improve throughput.

📋 Description

• Develop a clear strategic roadmap for each client • Use cross-/upselling strategically and manage complex multi-channel projects • Ensure high customer satisfaction through regular reviews and transparent communication • Work closely with executive management, specialist departments and the Sales Development team • Prepare and present reports as well as decision-making documents • Actively participate in contract and terms negotiations • Build long-term partnerships with decision-makers • Represent MAI xpose360 at events and client meetings

🎯 Requirements

• Several years of experience in a digital environment (e.g., online marketing, digital sales, consulting) • Strong rhetorical skills, excellent communication, and an engaging presence • Strategic thinking and a good sense for business perspectives • Enjoy proactively growing customer relationships • Experience with CRM systems (e.g., HubSpot) • Fluent German in spoken and written form (C2 level); good English is an advantage • Independent, reliable and goal-oriented working style • Open to hybrid working

🏖️ Benefits

• Flexible choice of working hours and workplace • One additional vacation day per year of service • Active training and development opportunities • Participation in digital marketing events • Transparent company philosophy and a culture of constantly challenging the status quo • Close-knit team spirit among colleagues • In-office sports sessions • Individual coaching • Free drinks, fruit, snacks & sweets, after-work beers, team events & much more