Customer Success Manager

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🕒 November 24, 2025

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MAI xpose360

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🤝 B2B

📱 Media

🤖 Artificial Intelligence

B2B • Media • Artificial Intelligence

<MAI xpose360> is a digital performance marketing agency and part of the MAI Group that offers end-to-end online marketing services including SEO, paid media (SEA, social ads, programmatic), content strategy and creation, affiliate and influencer marketing, digital analytics, marketing automation, and customer journey strategy. They provide AI consulting, AI creatives and workshops, serve regional to international clients across industries, and emphasize performance-driven campaigns, certifications (Google, Microsoft, BVDW), and long-term client partnerships.

📋 Description

• Develop a clear strategic roadmap for each client • Use cross-/upselling strategically and manage complex multi-channel projects • Take a leading role in new-business processes • Ensure high customer satisfaction through regular reviews • Work closely with executive management and specialist departments • Prepare and present reports

🎯 Requirements

• Several years of experience in a digital environment (e.g., online marketing, digital sales, consulting) • Strong rhetorical skills, excellent communication, and an engaging presence • Strategic thinking with a good sense for business perspectives • Enjoy proactively expanding customer relationships • Experience with CRM systems (e.g., HubSpot) • Fluent German, both written and spoken (C2 level)

🏖️ Benefits

• Flexible working hours and choice of work location • One extra vacation day based on company tenure • Active training and development opportunities • Participation in digital marketing events • On-site sports sessions, individual coaching, free drinks, fruit, sweets, after-work beers, team events