Customer Support Officer

🕒 July 19

🇱🇧 Lebanon – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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XS.com

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

💼 Consulting

🛡️ Insurance

📦 Logistics

Consulting • Insurance • Logistics

XS. com is a multi-asset broker and fintech company that provides a range of financial services, including trading in shares, metals, energy, futures, cryptocurrencies, indices, and commodities. The company operates globally with multiple reputable licenses and offers dynamic leverage and various account types without minimum deposits. XS. com also provides advanced trading platforms like MetaTrader 4 and MetaTrader 5, catering to both individual traders and institutional partners. The company emphasizes safety, insurance, and security of funds, offering enhanced insurance and multilingual customer support. Additionally, XS. com offers partner programs, liquidity solutions, and fintech services.

📋 Description

• Respond to inquiries via live chat, email and phone • Offer guidance and troubleshoot support to assist clients • Handle client inquiries appropriately and ensuring that high level service is provided • Introduce financial products and services • Provide advanced financial customer service • Cooperate effectively with other departments • Contribute to teamwork to achieve goals • Identify areas for improvement and share suggestions and feedback with the team • Consult with appropriate specialist staff as required • Perform other duties as directed by manager

🎯 Requirements

• Business related degree and experience • Customer service/support experience required • Customer service/support experience in the financial industry preferred • Flexibility to work shift rotations is a must • Good command of the Arabic and English and French Language (oral and written) is a MUST, additional languages to be considered as advantage • Ability to multitask and highly adaptable • Excellent computer literacy

🏖️ Benefits

• Competitive Remuneration • Friendly, supportive, positive, and professional team of experts • Multicultural and diverse environment • Medical Insurance (family members included) • Annual Leave: 17 Days (1st year), 19 Days (After 1 year), 21 Days (After 2 years) • Allowances for special celebrations • Competition Bonuses • Other Allowances