Head of Virality, Customer Engagement

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XTB online investing

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

💳 Fintech

💸 Finance

👥 B2C

💰 $194.1M Post-IPO Secondary - Xtb on 2025-05

Fintech • Finance • B2C

XTB online investing is an international online brokerage and investing platform offering access to equities, ETFs, forex, commodities, indices and leveraged CFD instruments through award‑winning web and mobile apps. The firm provides both commission‑free stock and ETF trading (within limits), CFD trading across thousands of instruments, educational resources, market analysis, interest on uninvested funds, and tax‑wrapped ISA products for UK clients; it is regulated by the UK FCA and advertises FSCS protection and consumer risk disclosures. The platform is consumer‑facing, emphasizes digital security and customer support, and highlights over 20 years of industry experience and multiple million users.

📋 Description

• Own the strategy, roadmap, and delivery of the Virality and Customer Engagement program and features • Turn ideas into measurable user and revenue growth • Report directly to the Chief Product & Technology Officer • Lead a 20+ person team of product and engineering professionals • Build growth engines including referral loops, viral features, educational and habit-forming feature sets, and loyalty mechanisms • Leverage AI to iterate quickly, experiment, and deliver results • Translate data insights into clear, prioritized product bets • Oversee portfolio planning, resource allocation, dependency management, and stakeholder communication • Recruit, coach, and develop high-performing talent • Establish best-practice rituals for delivery, design thinking, and data-driven decision-making

🎯 Requirements

• Documented track record of building growth and viral loop products at big scale • Minimum 3 years leading a mid-size organizational structure of 15–20+ people as a direct manager • Strong product mindset and ability to build products end-to-end, from concept through engineering implementation to results • Great taste in beautiful UX and UI implementations • Understanding of how engineering teams work and what outputs they can deliver • Ability to challenge and raise the bar for delivery speed • Fluent English • Problem-solving ability, ambition, goal-driven approach, good communication skills, and team-building ability

🏖️ Benefits

• A key leadership role at the largest Polish investment fintech with a global presence • Direct influence on XTB's engagement strategy in Poland and international markets • The opportunity to build growth & viral loops products in big scale • A remote working model • Highly competitive compensation package • Significant performance-based bonus