Sales Engineer

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Xurrent

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2010

☁️ SaaS

🏢 Enterprise

🤝 B2B

💰 Private Equity Round - Xurrent on 2023-05

SaaS • Enterprise • B2B

Xurrent is transforming service management for the modern enterprise with an AI-forward, multi-tenant SaaS platform that unifies IT service management (ITSM), incident management & response (IMR), and reliability/status pages. It streamlines IT operations, automates workflows, correlates alerts and diagnostics, and enables real-time status communication and post-incident learning to deliver frictionless service experiences and improve business performance. Built for simplicity, speed, and scale, Xurrent targets enterprise customers and is recognized in Gartner Peer Insights for ITSM platforms.

📋 Description

• Develop and demonstrate subject matter expertise across the Xurrent, StatusCast, and Zenduty platforms and related ITSM/ITOM solutions • Design and deliver tailored product demonstrations and proof-of-value engagements aligned to each prospect’s business goals, technical requirements, and evaluation criteria • Partner closely with Account Executives throughout the sales cycle to support technical discovery, solution alignment, and deal progression • Lead technical discovery conversations to understand customer workflows, pain points, and operational goals, translating business challenges into solution-driven outcomes using Xurrent products • Own the preparation, customization, and delivery of compelling software demonstrations that align with prospective customer requirements and use cases • Maintain a strong understanding of the competitive landscape and confidently address technical and business objections during the sales process • Collaborate cross-functionally with Product Marketing, Integration Architects, Service Management Architects, Product Management, Development, and Customer Success teams to develop and maintain high-quality presales assets and solution messaging • Ensure presales collateral and technical messaging accurately position Xurrent solutions to address customer challenges and business outcomes • Participate in RFI, RFP, and RFQ processes by developing technical responses that clearly communicate customer value and solution fit • Identify opportunities to deliver measurable business outcomes and develop innovative solutions in collaboration with internal stakeholders • Support Sales organization objectives and contribute toward individual and team revenue goals • Build and maintain strong relationships with prospective customers and key stakeholders • Maintain accurate and up-to-date opportunity, technical evaluation, and customer interaction details within CRM systems • Manage and maintain demo environments, including software upgrades, configurations, integrations, and new feature enablement • Provide actionable customer and market feedback to Product Management to help shape future product enhancements • Ensure a smooth transition from sales to implementation by partnering closely with Customer Success and delivery teams.

🎯 Requirements

• 3-5 years of experience in a customer-facing technical role such as Solutions Engineer or Sales Engineer • Strong problem-solving, organizational, and time management skills • Results-driven mindset with the ability to manage multiple priorities in a fast-paced environment • Technical proficiency in cloud architecture and SaaS platforms • Strong customer-facing communication and presentation skills, with the ability to explain technical concepts to both technical and non-technical audiences • High attention to detail and strong collaboration skills.

🏖️ Benefits

• Competitive compensation package including a base salary of $98,000–$123,000 plus commission earnings of $22,000–$27,000, for total on-target earnings (OTE) of $120,000-$150,000.