Technical Support

🔥 14 minutes ago

🇨🇴 Colombia – Remote

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Yuno

WebsiteLinkedInAll Job Openings

11 - 50 employees

💳 Fintech

🏢 Enterprise

☁️ SaaS

Fintech • Enterprise • SaaS

Yuno is a company that provides payment orchestration and infrastructure solutions on a global scale. Their technology empowers businesses to integrate over 300 payment methods, boosting acceptance rates and enabling seamless scaling of payment operations across multiple regions. Yuno focuses on providing a simplified payment process with features like smart routing, unified payment insights, auto reconciliation, and custom checkout options. They emphasize security and fraud management, ensuring safe transactions. Yuno facilitates global payouts and subscription management, making them an ideal partner for businesses looking to optimize their payment systems and increase revenue.

📋 Description

• Implement and maintain a robust real-time monitoring system that ensures full visibility into critical workflows before incidents escalate • Provide top support to clients, acting as the main line of defense to address issues, answer queries, and escalate critical incidents when necessary • Assist backend teams with scripting, bug reproduction, log analysis, and basic API testing • Create and standardize operational processes that enable scalability and consistent service quality • Analyze recurring issues and propose data-driven improvements to position the NOC as a strategic function • Ensure continuous operational coverage with well-structured shift handovers • Participate in some development activities to build hands-on backend knowledge • Identify gaps in current tools and workflows and bring solutions to the table

🎯 Requirements

• Fluent English (written and verbal) • 1 year of experience in technical support, NOC operations, or a similar role • Basic knowledge of monitoring tools and alerting systems • Coding experience — scripting, debugging, or log analysis • Familiarity with APIs and ability to assist users with integration or connectivity issues • Strong analytical and problem-solving mindset • Customer empathy and a service-oriented approach • Comfort working in fast-paced, high-stakes environments

🏖️ Benefits

• Competitive Compensation • Remote Work – You can work from everywhere! • Home Office Bonus – A one-time allowance to help you create your ideal home office. • Work Equipment • Stock Options • Health Plan wherever you are. • Flexible Days Off