Zeiders Enterprises, Inc.
1001 - 5000 employees
Founded 1984
💼 Consulting
🏥 Healthcare
🎖️ Defense
Consulting • Healthcare • Defense
Zeiders Enterprises, Inc. is a veteran-owned Department of Defense contractor that delivers human services and support programs for military members, veterans, and their families. The company provides behavioral health, career and transition services, learning and development, human performance, personal financial management, and military & family support, operating with a mission-driven culture rooted in military experience and long-term DoD partnerships.
Centralized Scheduler
Job not on LinkedIn
🔥 12 minutes ago
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Zeiders Enterprises, Inc.
1001 - 5000 employees
Founded 1984
💼 Consulting
🏥 Healthcare
🎖️ Defense
Consulting • Healthcare • Defense
Zeiders Enterprises, Inc. is a veteran-owned Department of Defense contractor that delivers human services and support programs for military members, veterans, and their families. The company provides behavioral health, career and transition services, learning and development, human performance, personal financial management, and military & family support, operating with a mission-driven culture rooted in military experience and long-term DoD partnerships.
📋 Description
• Staff a remote call center scheduling remote clinical counseling appointments • Receive, screen, schedule, and direct callers requesting remote clinical counseling services • Schedule appointments with remote counselors in assigned service areas • Provide information and referral services when appropriate • Correspond with clients and ensure paperwork is completed, returned, and uploaded into a centralized system • Maintain current schedules of remote clinical counseling appointments • Manage daily scheduling and promptly notify clients of staff absences • Reschedule appointments at clients’ request in a timely manner • Maintain direct service metrics for staff receiving scheduling support • Screen and connect distressed or difficult callers to Remote Clinical Counselors or Supervisors • Perform scheduling tasks by telephone or email • Comply with information-security, personally identifiable information, and Telehealth Guidance requirements
🎯 Requirements
• High school diploma/GED • Two plus years’ demonstrated experience providing administrative support in a medical or other social services office setting • Excellent computer and office automation software abilities • Strong technology skills and ability to navigate multiple computer systems simultaneously • Strong data entry and typing skills with a high degree of accuracy • Excellent oral and written communication skills • Excellent interpersonal skills • Dedicated home office space and broadband internet service • Experience working in a virtual environment • Physical location within reasonable commuting distance of a military installation • Availability to work core business hours of the assigned area • Ability to flex hours during surges or crises • Ability to obtain a US passport for travel • U.S. Citizenship required for positions requiring access to U.S. Government facilities and systems • Reliable transportation to assigned locations and nearby facilities • Successful completion of the full government background check process • Ability to work independently and as part of a team • Preferred: local residence in the area of responsibility • Preferred: knowledge of basic counseling terms • Preferred: experience using comprehensive scheduling programs serving multiple locations • Preferred: professional call-center experience
🏖️ Benefits
• Fully remote telework position • Contractor-provided computer, telephones, and other office equipment • Reasonable accommodations for individuals with disabilities • Equal Opportunity Employer / protected veterans and individuals with disabilities
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