Customer Support Coordinator

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Zeitview

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚡ Energy

🤖 Artificial Intelligence

🚗 Transport

💰 $55M Series E on 2023-02

Energy • Artificial Intelligence • Transport

Zeitview is a company dedicated to accelerating the global transition to renewable energy and sustainable infrastructure. They offer advanced inspection solutions that utilize artificial intelligence and machine learning to analyze visual data. Operating in over 60 countries, Zeitview provides efficient inspections and property insights across various asset classes, including wind, solar, construction, telecom, and utilities. Their solutions aim to deliver safe, fast, and cost-effective inspections, helping customers improve operations and reduce maintenance costs while promoting sustainable energy and infrastructure practices.

📋 Description

• Understand customers' business needs and objectives to effectively serve their needs • Support administrative and financial activities with EMEA accounts, such as: Administer Purchase Orders internally (registering them in related Sales and Operations tools) • Support invoicing reconciliation with the orders received, asking for PO extension when required, chasing unpaid invoices when required • Vendor platform management, providing updated documentation, ensuring compliance with customer requirements, coordinating internally to find appropriate documentations • Support Commercial and marketing activities with EMEA accounts, such as: Support GTM team to prepare critical client meetings such as Customer check ins, product calls, QBRs, and so on • Communicating customer needs and feedback to other internal teams through the customer listening program • Facilitate non-conformities and ensure corrective actions are taken by appropriate parties • Support customer onboarding and setup • Facilitate ongoing customer training when needed • Collaborate with sales, marketing, and product teams to align customer expectations and deliver a seamless experience • Collaborate with the technical support team to resolve customer issues in a timely manner and provide ongoing education and guidance • Providing ad hoc support for sales operations related activities as they come up, including but not limited to reporting, product launches, and sales process improvements • Support with maintaining processes to monitor key customer success metrics (e.g., churn rate, customer satisfaction scores, NPS)

🎯 Requirements

• Bachelor's degree preferred • 3-5 years’ work experience in a fast-paced environment (in transactional work, logistics, customer service or hospitality, etc.) • Experience supporting customers via email, live chat, phone, and video conferencing • Excellent verbal and written communication skills in English; additional languages (e.g., German, French, Spanish) are a strong advantage • Strong problem-solving skills with the ability to investigate issues and provide timely resolutions • Ability to manage multiple priorities while maintaining attention to detail • Comfortable working independently in a remote/virtual environment • Customer-focused mindset with empathy, patience, and professionalism • Strong organizational and time management skills • Comfortable with Google Sheets and Excel, as well as good data management practices • Familiarity with Salesforce CRM and sales tracking tools is a bonus • Ability to troubleshoot basic technical issues and escalate complex cases appropriately • Comfortable learning new software and internal systems quickly • Able to build and maintain positive relationships with customers • Able to travel when required.

🏖️ Benefits

• Competitive salary of 35,000 to 40,000 EUR per year + eligibility for MBO incentive plan • Statutory Health Benefits • Social Security • Sick Leave • Autonomy and upward mobility • Diverse, equitable, and inclusive culture