Customer Support Agent

🔥 28 minutes ago

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Distribusion Technologies

WebsiteLinkedInAll Job Openings

51 - 200 employees

🚗 Transport

☁️ SaaS

💰 Series B on 2022-06

Transport • SaaS

Distribusion Technologies is a technology company focused on ground transportation. It provides a platform that connects transport operators with retailers, allowing access to a comprehensive network of carriers and millions of potential passengers. The company facilitates seamless transactions with a unified contract and settlement process, offering advanced sales forecasting and pricing tools to maximize utility and profitability. With a mission to encourage sustainable travel, Distribusion supports environmentally-friendly transportation solutions, contributing to significant reductions in emissions. Their technology aids in scaling operations and expanding market reach globally.

📋 Description

• Handle incoming English and French requests from partners and users regarding bookings, fraud and technical issues with efficiency and accuracy via our different support channels (email, live chat and phone.) • Collaborate closely with our tech, product, retail, and finance teams to ensure seamless communication and resolution of partner inquiries. • Drive process improvements and advocate for feature enhancements to streamline operations and boost efficiency.

🎯 Requirements

• Customer Service Experience: you have solid experience in Customer Service, ideally including partner relationship management. • Familiarity with Live Chat and Phone Support is a plus. • Technical Troubleshooting Skills: you are comfortable troubleshooting technical issues by searching and interpreting logs, reading API request and response logs to diagnose problems, and writing SQL queries to investigate data and independently answer partner questions. • Collaboration & Relationship Building: you bring a strong networking mindset, with exceptional collaboration and communication skills that enable you to build and maintain lasting relationships with valued partners. • Languages: you are fluent in both English and French. • Organization & Prioritization: you are organized and structured, able to manage multiple initiatives with shifting priorities while consistently meeting deadlines without losing sight of important details.

🏖️ Benefits

• Flexible and remote working conditions • Relocation opportunities • Career growth in a small and developing company