Customer Service Representative, Software Support

🔥 1 minute ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ResMed

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1989

⚕️ Healthcare Insurance

☁️ SaaS

💰 Post-IPO Debt on 2019-07

Healthcare Insurance • SaaS

ResMed is a global leader in sleep technology and respiratory care, focused on improving out-of-hospital care to enhance the health and quality of life for individuals with chronic diseases. With over 30 years of innovation, ResMed develops life-changing technology and provides software platforms that support medical professionals and caregivers in helping patients manage their health from home or in preferred care settings. The company is committed to diversity and inclusion, supporting a wide range of professionals in building meaningful careers, and shaping the future of connected health care with the goal of impacting 250 million lives worldwide.

📋 Description

• You are the first point of contact for our customers regarding questions about our software solutions MD Ambulant and MD Stationär – primarily by phone. • You analyze customer inquiries, provide solution-oriented advice, and document the results clearly in our ticketing system. • You assist our customers with technical and application-related questions and ensure successful use of our software. • You work closely with colleagues from 2nd-level support and other departments to resolve more complex issues successfully. • Through your work you help care facilities organize their daily workflows efficiently and ensure the best possible care for their clients and residents.

🎯 Requirements

• You have completed vocational training or hold a comparable qualification — for example in commercial, technical, IT, or healthcare-related fields. • You enjoy interacting with customers and demonstrate friendly, empathetic, and service-oriented communication. • Experience in customer service, support, or telephone-based customer care is an advantage. • You work independently, in a structured and solution-oriented way and keep an overview even in challenging situations. • You are motivated to learn new software products, technical topics, and processes. • Nice to have: initial experience with ticketing systems, Salesforce Service Cloud, or comparable tools. • Knowledge of remote support solutions such as TeamViewer. • Initial exposure to the healthcare, nursing, or social services sector.

🏖️ Benefits

• We embrace flexibility — with a digital application process and the option to work remotely. • You choose: Hansefit, EGYM Wellpass, childcare support, or JobRad — we offer a flexible subsidy of up to €60 per month. • In addition, you benefit from exclusive discounts through Corporate Benefits. • You can count on us — TELUS Health supports you with tailored offerings for your mental health. • We support your development — with LinkedIn Learning you have access to inspiring learning resources and practical further training that will really move you forward. • We think about your future — with our employee share purchase program you can participate directly in the company's success, and our company pension plan (bAV) helps secure your financial future.